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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stayed there We booked the room and had to cancel the same night we arrived the facilities were footy. Cigarette tips on the beds. Sheets with holes, garbage in the back of the building, bad smell, etc.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Super run down, light switch in my bathroom had to be turned on just right to get it to work, otherwise it would flicker and/or just turn off after a minute
Business response:
Thank you for your review. We are sorry for the issues you experienced in your room and regret the inconvenience it caused. Our Maintenance team has been informed about your concerns in an effort to improve our service going ahead. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Dirty.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Terrible The room was almost unlivable - it had an unbearable stench, electric sockets did not work, toilet and sink had stains .... There was no breakfast even though that was what was mentioned on Expedia at the time of booking......
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. We truly regret the inconvenience it caused. We hope you will consider and give us... read more
Will never stay here again! I was missing a lamp. The phone did not work in our room.I couldn’t find any staff member after 6p until after 830a after I had to call a different facility. When I asked about breakfast he said they ran out. There was not a speck of food or scent of coffee not in the trash or air. He completely lied the breakfast area was not cleaned anymore than the night before. We had some kind of fluids stuck to the walls we only had two pillows for 2 people.
Business response:
Thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Filthy Scary This hotel stinks. Literally. There was blood spattered on the carpet in the room. The cabinets in the kitchenette were filthy. With food and fingerprints all over the cabinet doors. I’m unsure if it was a comfortable bed because I decide to sleep on the sofa at a friend’s place rather than stay in the room.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Cockroach in hotel room. Our first night in our hotel room we came home from a night of sight seeing and found a cockroach in our bedroom running around. Thankfully the front desk moved us to another room which was bigger but there were some tiny ants in the bathroom.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconfident your experience will exceed the h... read more
Not at all what I had expected! Theres broken fixtures, drawer, and shower faucet! Theres dead bugs on the floor. It smells odd.
Business response:
Jani, we were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
hotel descuidado y sucio. el hotel está descuidado y sucio. No hacen limpiza de la habitación si es menos de 7 dias de alojamiento. No reponen en el desayuno. No lo recomiendo
Business response:
Matie, please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.