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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was disgusting! The hallways smelled musty. Restroom was unclean and had hair in it. Sofabed had visible stains and a dirty, crumbled sheet. It was covered in what looked like shaved dog hair. Unclean linens. Smelly room. When the hotel staff came to assist, he opened the sofabed for himself and it made a "peeling noise" just from being separated. We had him remove the mattress and begged for clean linens. The children ended up sleeping uncomfortably, on the dirty carpet, on top of what we hope were clean linens. W... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Pics do not match reality Child hazards, trip hazards, dog poop everywhere, smoke but says non smoking, DO NOT BOOK HERE if you are a family!
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Requested to cancel reservation on spot Arriving 5 minutes until check in I was told room wouldn’t be ready for another 30 minutes without an apology. Then I asked to use the restroom because I had been on the road all morning. Manager told me directions to bathroom knowing I haven’t checked in and without a key. She sent me to look for it on my own after I came back twice telling her I can’t find it. Turns out the “bathroom” was marked as “storage” on the door and needed a key to get in anyway. She finally walked down with ... read more
Business response:
Whitney, please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous,attentive customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please consider being our guest so we can show you the example of our true hospitality. Sincerely, Hotel Management
Double chare As soon as i walked into that hotel it smelled like smoke & its a non smoking hotel. Everything was not clean & the hotel just looked dirty in general. Our check in was late due to only obe house keeper cleaning four floors. We came back after several hours and when finally able to check in i was double charged!!!! I went back to speak to the employee & still didnt get my money back when it was clearly their mistake. Staff was unattentive & unprofessional. Room was okay for price but ill probably bever stay here... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Our front desk is always available to answer any queries you may have about your bill. Thank you for being our guest, and we ho... read more
Lack of Quality Service and Comfort The hallways smelled like smoke. Areas not clean. Local area downstairs not cleaned. I paid for king size and pull out. Mattress flat as a pancake with no linen on top. Requested some but did not receive. Kids could not sleep on dirty mattress. Would never stay again or recommend anyone to stay there.
Business response:
Tarasa, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We value your feedback so we are meeting with our staff members to discuss these issues and reiterate the importance of impeccable customer service. Please give us another chance to accommodate you so we can deliver you with an improved experience on a future date. Sincerely, Hotel Management
Devastated Extended Stay. Extended Stay has a great reputation. This location needs better management and updating! Dirty, poor service, empty receptionist, and needs updating.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
The 1st room we stayed in had bed bugs so I got moved to another room. The 2nd room had a broken door and broken lights. The 3rd room had roaches.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Pretty bad shape I don’t write hotel reviews. However the conditions of this hote were so bad I had to share. I sat in the lobby ten minutes with no staff anywhere to be seen. When the guy got there he was helpful. Got to the room and it was disgusting. I have low standards for hotels. This place was a dump. Filthy towel in between clean towels. Multiple large carpet stains. Scratches and stains on the walls. One of the privacy doors fell off and nearly hit a kid. Dank,musty smell. 2 smoke detectors with batteries running ou... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Only 1 AC unit worked, 2nd one in room was broken, couch leg was broken, half of couch had what seem to be covered in wax. But, the staff was friendly.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will consider giving us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.