Extended Stay America - Austin - Northwest - Research Park

Oriana 

on Expedia

7 years ago

It waa satisfactory. I was moved to 3 different rooms before settling in for the night. I had a door fall on me. And even though the mgmt was helpful it left a bad experience for me. 

Anonymous 

on Expedia

7 years ago

Below average experience The room was in bad shape. Missing a drawer, hole punched into bathroom door, and the tub was filthy with weird black debris on its floor. TV is positioned in a way that when facing the bed the window blinds block it, so one had to shove the blinds behind the tv. There was a cheetoh crumpled on the hotel hallway floor for about 4-5 days. Some obnoxious beeping outside of my room at all times of the day and night. There are almost no placards discerning the location of rooms on each floor; instead you... read more

Mallory 

on Expedia

7 years ago

Smelly rooms.... The hotel, and my room smelled of stale cigarette smoke, the bed was hard as a rock. Rooms are outdated and carpet stained. There was dried paint splatters on the bathroom floor, and toilet seat. 

Jerald 

on Expedia

7 years ago

Nice people but awful experience I arrived as a late check-in between 1230 and 1:30 am. Clerk was pleasant but for thr second time in 30 days i was double charged for my room and had to be refunded through Expedia. Unfortunately I get to room 125 and the towel rack is broken and towels are on the floor, the sofa is dusty, there’s a box cutter on the window sill, the TV makes an awful cracking sound and the fire alarm detector had been removed. I captured on video. Only reason I stayed was i had driven from Dallas and was dea... read more

jay 

on Expedia

7 years ago

Terrible place to stay I went to check in. I was told no vacancy. Then I booked through expedia. The front desk had an attitude because I got a room. Then in get to my room, it smells like a dog was in it. The shower head was missing, the tub is peeling, the heater barely working. I would not recommend this place to anyone. 

Carol 

on Expedia

7 years ago

Hotel Just Okay I wont stay here again. There were no little face towels to shower or wash my face with, there was no bar soap but they did have a little package of dish soap. I had to use the little small dish towel in the mini kitchen to take a shower and wash my face the first night. There were no numbers on the phone to call and ask for towels. I had to walk quite a ways to the desk to ask for the towels. Hotel was drab and needs updating. I would not recommend this hotel to anyone! 

Alfredo 

on Expedia

7 years ago

During our stay the toilet clogged, we notify the front desk and the lady said she was going to send somebody to get it fix but it WAS NOT. We ended up unclugging toilet ourselves with a plunger. The last night in our stay we were moved to a different room upon our request. The hallways and elevator in the hotel look very dirty during our whole stay. We requested 2 pillows and could not be provided. 

Pedro 

on Expedia

7 years ago

Short unpleasant stay at extended stay! Reserved a 2 room suite, and at check in was not available had had two rooms across hall with kids. Roaches, no trashcans in room, bedroom door broken and just leaning against wall, which I had to put in closet area so our 16 month would not hurt himself. Dirty rooms.