This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Eww The hotel says non smoking but it smelled like an ash tray, the room self and smelt dirty and not even 10 minutes there i could seem roaches crawling up and down the walls
Business response:
Vincent, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
Geez. From cigarette smoke to a dirty carpet, this hotel needs to clamp down on cleanliness. I reserved this room because of a business trip to a location nearby, the reservation said "free breakfast". Upon checking in we were informed that they "had run out of food last week and a new order had not been placed". Then when discussing the smoke smell and other concerns, we were informed that "the manager quit last week, a front desk staff quit, so had some of housekeeping". Unfortunately, I was not able to cancel and go to a ... read more
Business response:
Thank you for choosing us. We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we have discussed your feedback with the concerned teams so we can prevent these issues from reoccurring. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hote... read more
Do yourself a favor and stay somewhere else Since we paid $80 for a hotel we thought it would be decent. When we first got there, we got our room key and went to find it room. We end up going through a door with broken glass (someone must have tried to break in), when we got inside there was a huge trash can that smelled so fowl as if it had been sitting here for a long time. We get to our room, the toilet was broken, the fire alarm was off the wall so it wouldn’t stop beeping, the light was broken off the ceiling, and it sm... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Amazed on how dirty and understaffed The front desk lady was nice and seemed as she was just out of it.. it seemed she was doing all the work... no one else around.. when arrived she said it be 45 min to get a room cleaned ... we left and returned when we went to room, it was dirtt and it was messy and believe me their was trash on floor ... restroom was dirty and just sad to see how the lack of care they habe on the rooms.. I called front desk and asked to borrowed a vacuum and a disefectant , the front desk gave me a vacuu... read more
Business response:
We sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh accommodation for each guest is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
It waa satisfactory. I was moved to 3 different rooms before settling in for the night. I had a door fall on me. And even though the mgmt was helpful it left a bad experience for me.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Below average experience The room was in bad shape. Missing a drawer, hole punched into bathroom door, and the tub was filthy with weird black debris on its floor. TV is positioned in a way that when facing the bed the window blinds block it, so one had to shove the blinds behind the tv. There was a cheetoh crumpled on the hotel hallway floor for about 4-5 days. Some obnoxious beeping outside of my room at all times of the day and night. There are almost no placards discerning the location of rooms on each floor; instead you... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Smelly rooms.... The hotel, and my room smelled of stale cigarette smoke, the bed was hard as a rock. Rooms are outdated and carpet stained. There was dried paint splatters on the bathroom floor, and toilet seat.
Business response:
Mallory, please accept our sincere apologies for the issues you had with the comfort of your bedding and with the cleanliness of your room. Your comments have been shared with the concerned teams in an effort to ensure a better experience going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Nice people but awful experience I arrived as a late check-in between 1230 and 1:30 am. Clerk was pleasant but for thr second time in 30 days i was double charged for my room and had to be refunded through Expedia. Unfortunately I get to room 125 and the towel rack is broken and towels are on the floor, the sofa is dusty, there’s a box cutter on the window sill, the TV makes an awful cracking sound and the fire alarm detector had been removed. I captured on video. Only reason I stayed was i had driven from Dallas and was dea... read more
Business response:
Jerald, we apologize for the issues you encountered with our front desk service and with the condition of your room and regret the inconvenience it caused. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Terrible place to stay I went to check in. I was told no vacancy. Then I booked through expedia. The front desk had an attitude because I got a room. Then in get to my room, it smells like a dog was in it. The shower head was missing, the tub is peeling, the heater barely working. I would not recommend this place to anyone.
Business response:
Jay, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.