Extended Stay America - Austin - Southwest

Anonymous 

on Expedia

5 years ago

This place is in very poor condition and is overpriced. It's dirty and smelly. 

Anonymous 

on Expedia

5 years ago

Nothing was good about property. Not sure what else too say 

Anonymous 

on Expedia

5 years ago

Run-Down and Unprofessional Our stay here was bad. The first thing they tell me is that, though my reservation (booked months in advance) was for a King bed, they had no kings left. They only had "Queens", we go up to the room, and it's a not a Queen (which I would recognize from my one at home) it's a Full bed. Very small for 2 adult males. Very different than the King that was promised and booked and paid for. No offer for compensation. Then basically every additional request we had was unable to be fulfilled. The kitchens... read more

Danielle 

on Expedia

5 years ago

Worst hotel room stay ever The room and entire hotel was messy. Had to ask for EVERYTHING..NO dishes, glasses even towels weren't in the room, there was grease all over the kitchen, paint peeling off the walls, only two lights worked and the bed was hard as a rock.. I would love to get a refund..couldnt speak to the staff, they were rude and inconsiderate..off on their phones using profanity everytime I went up. They just did not care.. 

Anonymous 

on Expedia

5 years ago

The bathroom light was out. The management was informed immediately upon our 4pm check-in, and once again in the morning. Throughout my two night stay it was never fixed, nor was i offered another room or any consolation. I had to take showers in the dark. It was not great. 

Anonymous 

on Expedia

5 years ago

I paid for a queen size bed. I received a full size bed. This would be great for me but my husband was there and we are use to a California king. No blow Dyer in bath. No dishes in the room. The out side had dog droppings all over you had to be very careful where you walked. Breakfast consisted of some stale muffins in plastic. 

Perla 

on Expedia

5 years ago

Front desk Horrible horrible place. The gps does not take you to the location. When I called the front desk the girl Alex was the worst. I asked her how to get to the location since the gps had taken me somewhere else, her response was that she didnt know. When I asked her about surroundings, she simply said there is nothing around. No sense of direction, no help. She was rude when I went to check in. Gave me the key, not the room I wanted, when I went back to tell her she stated that was all that was available. There was on... read more