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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If not on your last dollar, go elsewhere The place smelled really musty. If you really need to save money and this is the cheapest place you can find, ok. If not spend the extra dollar and go elsewhere.
Business response:
John, thank you for being our guest. We apologize for the musty smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
no kitchen tools or pots or pans, no coffeee pot, no tea pot, no hangers, tv channels only fair, no water pressure in shower
Business response:
George, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. We have alerted our maintenance team about the water pressure, and they are fixing it immediately. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I don't enjoy squishing cockroaches. I paid a lot of money and sure, race weekend drives prices up but even with tight supply I expect a minimum level of service if they're hiking the prices up that far because of F1. There were cockroaches in my room and just when I was checking in, another customer called the front desk to complain about stained sheets that had hairs on them as well. So there are definitely some health/cleaning issues going on. As a result, I wouldn't stay there again, at any price
Business response:
Thank you for choosing our hotel. We apologize for the cleanliness issues and the insects you encountered while you were here. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frustrated customer. Had to work during the day. I called in the evening to let them know I was coming but would be late. After finally getting there the front desk lady tells me they are sold out. I didn’t even get to stay there. I then had to try and locate a motel that had any availability. After finding one I had to spend an extra 30 dollars more than when I had reservations. Which did me no good.
Business response:
Aaron, we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Less than Bare Minimal Room All dishes, as well as glasses, were not present....this is an extended stay hotel with a kitchen yet no dishes. Didn't even have a cup or glass for brushing teeth. Bed was hard. No blankets. No coffe maker in room. But did have coffee in lobby. Coffee was actually good.
Business response:
Phillip, thank you for staying at our hotel. We are sorry as we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness, brand standards require us to keep dishware at the front desk. Your feedback will help us communicate such vital information effectively, moving forward. We are also sorry for the bedding not being comfortable enough. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.