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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh Staff was great. Hotel was clean and kept up nice. Shower was cold, I let the staff know and they sent an engineer to tell me it was working but the shower was still cold. On my last day of seven day stay-the shower was warm much to my surprise. I also was surprised not to have a coffee maker even though I see it on the site now. The location was difficult to access and nearly impossible to reach without a car even though it's near shopping it's not walkable.
Business response:
Thank you for taking the time to review your stay. We are glad to know that you were impressed with your clean suite and our courteous staff. However, we are sorry for the maintenance issues you experience while here. Please know that in-room amenities such as hairdryers and coffee machines are kept at the front desk and are always available upon guest request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to have another opportunity to make your next v... read more
Checked in late and tired, room keys did not work, had to be changed twice. Ring of black mold on bathroom sink, hallway and room smelled musty. People smoking marijuana on the property. Shower water started out lukewarm, then went completely cold. "Breakfast" consisted of pre-packaged muffins and granola bars. When the staff were told about the water issue, they said they already knew that was a problem.
Business response:
James, please accept our sincerest apologies for not living up to your expectations, which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve our guest experience. Please consider choosing us again, so we can restore your faith in us. Sincerely, Hotel ... read more
Bad check in. Took 30 mins. No one ahead of us. No daily room cleaning or towels. Old property. Comparable to Motel 6.
Business response:
Jim, thank you for being your guest. We apologize for the time taken during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we are sorry our hotel did not meet all of your expectations. We have made note of your comments regarding our hotel and will keep those in mind for future enhancements. Furthermore, our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a f... read more
Hotel is very tired and needs renovating.
Business response:
Slade, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment with the age our property reflected. We have noted your concern and will utilize it at the time when we are planning our future remodeling. Your constructive feedback matters a lot, and we hope to serve you again. Sincerely, Hotel Management
Common areas very dirty, room questionable. Will not stay here again.
Business response:
Luz, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Terrible experience. When I arrived, I was told that they had no record of my reservation/ confirmation - nor any rooms. After two flights diverted and a really long day… Despite my shows the confirmation from months ago. Time passed, I had to go through it all w Hotels.com on chat then w two ( inefficient!) different people on the phone. Finally 1 of your folks made me a different reservation 10 minutes drive away at 10 pm. That hotel was more $$( way overpriced) and hotels paid the difference. Alm in all a lousy experience... read more
Business response:
Stephen, thank you for the candid review. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.