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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a NIGHTMARE staying here! Our night sleep was interrupted by a phone call from the receptionist at 12:30am stating a guess apparently under the influence of alcohol has left his luggage in our room and demanding his items back. After we said we do not have anything it must be a mistake than with that not being enough, receptionists comes and nocks in our room 10 min later saying the guest has threatened us to call the police for theft items (I mean are you kidding me?) We couldn’t believe what was happening! We got brut... read more
Business response:
Evelia, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. If we can be of assistance while the authorities investigate, please do not hesitate to reach out to us. Again, we are very sorry this incident happened. Sincerely, Hotel Management
Gross
Business response:
Caren, thank you for taking the time to review our hotel. We apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
insects in the room
Business response:
Satpal, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The staff wad super nice but unfortunately that wad about the only thing nice about this place. There were strong bad smells in the rooms that wouldnt go away. A variety of bugs from fruit flys to roaches. The stains all over the carpets. The lobby spelt musky. We never got ang housekeeping during our stay either. Cannot say ill ever stay at an Etended Stay America again....
Business response:
Sarah, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.