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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the hotel, it was old and seemed not very clean, smelled, they do the cleaning of rooms every 14 days. I've never been in a Extended American Hotel, but for the price it is not worth it.
Business response:
Thank you for being a guest at our hotel. We apologize for the disappointment you had with our hotel and the housekeeping issues you encountered. We will discuss your comments with the appropriate individuals in an effort to enhance our guest service. We hope to host you again in the future and deliver a better stay. Sincerely, Hotel Management
Would happily pay the extra $20 to stay anywhere else. non smoking room, smelled like smoke found a black and mild wrapper under the bed with other trash...
Business response:
Thank you for sharing your feedback. We sincerely apologize for the smoke smell and cleanliness issues you encountered in your suite. We will discuss your comments with our leadership team to take appropriate actions. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The entire hotel smelt of cigarette smoke and weed. Other guests were loud throughout the night.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
This property has potential, but it needs serious work. It needs refurbishing. It needs an elevator inspection. It needs to be cleaned far better. It needs to have security on site.
Business response:
Thank you for sharing your experience. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
My window was smashed and I was robbed, when I talked to maintenance about getting a broom to clean it up he said it’s happened before.
Business response:
Thank you for sharing your feedback with us. It was disheartening to read about your experience, and we regret the inconvenience you experienced. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. Thus, we humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Fishy experience It was awful. The place smelled like rotting fish. When asked if we could get a new room they said they were completely full. At that point it was late and most every hotel in the area was full. We suffered through it because we didn't have a choice, but they could have done something to deal with the odor. As if that wasn't bad enough, there was no coffee maker in the room. That is one place I will never stay again.
Business response:
Michael, thank you for staying at our hotel. We sincerely apologize for the inconvenience you encountered. We assure you this will be followed up with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback, and we hope to serve you again. Sincerely, Hotel Management
There is a reason for the low price. On arrival I was told that the advertised breakfast was not coming due to COVID. No bag breakfast, no coffee, nothing. Also TV remote didnt work so couldnt watch TV in bed. Lastly there was no coffee maker in the room as promised but when I went down to complain, they provided me with one.
Business response:
Thomas, thank you for taking the time to post a review. We regret we were not able to meet your expectations and for the issues you had with the television. We will share your comments with our maintenance team and make sure the problems are fixed. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.