Extended Stay America - Austin - Southwest

Anonymous 

on Expedia

5 years ago

Breakfast wasn’t included like it stated on the website. They didn’t even let us know in check-in. They put a piece of paper in the room to let us know. Also, the room we got stated they had a 32 inch flat screen tv with premium channels and that was a lie. We had a very outdated tv and not with great channels. A/C also didn’t work great. Disappointed 

Anonymous 

on Expedia

5 years ago

there was no hot water in our room and most of the hotel rooms and unfortunately they said the problem couldn’t be fixed while our stay 

Anonymous 

on Expedia

5 years ago

SIN AGUA CALIENTE No hubo agua caliente durante la estancia. Iba a reservar una semana adicional y preferí cambiar de hotel 

Anonymous 

on Expedia

5 years ago

The benefits were the convenience of having a kitchen and laundry on-site. Linens also appeared and smelled clean. The issues were: -Bathroom Toilet Seat visibly dirty, hair found in tub, and sink had grime leading me to believe they didn't clean the bathroom well or at all. -2 of 3 lamps in the room were broken/not working. -No housekeeping service available with unlimited towel exchange would have been fine, however, when I asked for a hand towel and washcloth, the front desk had NO clean towels. -All plates and cutlery ke... read more

Matthew 

on Expedia

5 years ago

Bugs in room The room had roaches in it. I opened the fridge and there was a live roach in the fridge. The second night there was fleas in the room. In the bed my legs where all bit up. I don't have a cat or dog. I've stayed at this location many times and never had an issue that bad before. Very disappointed. 

Cheryl 

on Expedia

5 years ago

There were roaches in the room and NO HOT WATER FOR showers. One guest was able to take a shower BUT no one after that. We told the desk clerk at check out (due to checking in late and just wanting to go to bed) and said manager wasn’t here and would have to call us. No one called yet!! We would like a refund of some kind. That was ridiculous. 

K.B 

on Expedia

5 years ago

First off i woke up at 6am to be at my appointment at 7am and there was No Hot water for my shower. The shower sprayed water everywhere. The know for the shower came off in my hand. Took food out the refrigerator to warm up for breakfast left it on the counter while i was in the bathroom to my surprise roaches were all over it😡😡. Because i was pressed for time i didnt get to complain before leaving. I dont know if the issue was i was in the studio room with kitchen. I was very disappointed. Choose wisely 

Lisa 

on Expedia

5 years ago

Typical room amenities not available as in cups, ice machine, iron etc. This made for our stay somewhat uncomfortable.