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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property has potential, but it needs serious work. It needs refurbishing. It needs an elevator inspection. It needs to be cleaned far better. It needs to have security on site.
Business response:
Thank you for sharing your experience. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
My window was smashed and I was robbed, when I talked to maintenance about getting a broom to clean it up he said it’s happened before.
Business response:
Thank you for sharing your feedback with us. It was disheartening to read about your experience, and we regret the inconvenience you experienced. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. Thus, we humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Fishy experience It was awful. The place smelled like rotting fish. When asked if we could get a new room they said they were completely full. At that point it was late and most every hotel in the area was full. We suffered through it because we didn't have a choice, but they could have done something to deal with the odor. As if that wasn't bad enough, there was no coffee maker in the room. That is one place I will never stay again.
Business response:
Michael, thank you for staying at our hotel. We sincerely apologize for the inconvenience you encountered. We assure you this will be followed up with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback, and we hope to serve you again. Sincerely, Hotel Management
There is a reason for the low price. On arrival I was told that the advertised breakfast was not coming due to COVID. No bag breakfast, no coffee, nothing. Also TV remote didnt work so couldnt watch TV in bed. Lastly there was no coffee maker in the room as promised but when I went down to complain, they provided me with one.
Business response:
Thomas, thank you for taking the time to post a review. We regret we were not able to meet your expectations and for the issues you had with the television. We will share your comments with our maintenance team and make sure the problems are fixed. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible It was horrible dirty stinks and a lot of drug addicts in hotel roaches on floor tub dirty carpet was so nasty I refused to stay I would not recommend anyone stay just me point of veiw the front desk lady help us out really want to thank her cause it was bad
Business response:
Brittany, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We will share your feedback with our housekeeping team for review and action. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your concerns and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Bed Bug Hotel This hotel has bed bugs. I got but 7 times.
Business response:
Eric, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.