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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was clean, but the shower was cold and didn't have any pressure and there wasn't a hair dryer.
Business response:
Shelby, thank you for your review. We are sorry for the issue you had with the shower and with the lack of amenities in your room. We have shared your feedback with the team to look into it and ensure future guests do not experience the same. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Rooms are stripped bare of ALL the things you go to an Extended Stay hotel for. No hairdryer, no coffee maker, no dishes/glasses/flatware. Per staff, everything is now downstairs for sanitation purposes. This can be resolved by keeping soap or anti-bacterial wipes int he rooms, or by providing at least disposable flatware. Very disappointing experience. I will not go back.
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure ... read more
What a NIGHTMARE staying here! Our night sleep was interrupted by a phone call from the receptionist at 12:30am stating a guess apparently under the influence of alcohol has left his luggage in our room and demanding his items back. After we said we do not have anything it must be a mistake than with that not being enough, receptionists comes and nocks in our room 10 min later saying the guest has threatened us to call the police for theft items (I mean are you kidding me?) We couldn’t believe what was happening! We got brut... read more
Business response:
Evelia, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. If we can be of assistance while the authorities investigate, please do not hesitate to reach out to us. Again, we are very sorry this incident happened. Sincerely, Hotel Management
Gross
Business response:
Caren, thank you for taking the time to review our hotel. We apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
insects in the room
Business response:
Satpal, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.