This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience. Well, lobby was dirty, dusty. Room smelled like smoke and moldy, looked like it hasn't been cleaned in a while. There was a stove, fridge and cabinets in the room and they had just been wiped off but you could tell everything was greasy. Bathroom: there was hair on the floor. We left 5 minutes after check-in.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The place is old, dated and not clean. There is a stench that permeates the entire building, it is awful. I would not recommend it.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Front desk person was very nice, since Travelocity had overbooked the hotel. Bathroom was dirty. Pubic hair in toilet is disgusting. No coffee makers available. Someone tried to open my door during the night.
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues in your room. We are working with our housekeeping department to resolve these issues, and we are truly grateful for your patience. Also, we apologize for the disappointing experience and the issue outlined. We will address your concerns with our team to ensure this is not repeated and to make sure better guest experiences going forward. We hope you will consider giving us another opportunity to host you in the future a... read more
I booked through orbitz 3 weeks in advance and prepaid. The hotel canceled my hotel room at 11:30 that morning. I show up at 8:00 pm and they are sold out of rooms. It was completely frustrating. I still haven’t received a refund. The area did not feel safe as a woman traveling alone.
Business response:
Thank you for being our guest. We apologize for your experience and the inconvenience you had. As your review is anonymous, we would appreciate additional information so we may adequately investigate and follow up. We humbly request you to reach us at our front office. We are truly grateful for your patience and hope you will allow us to redeem ourselves on a future visit. Sincerely, Hotel Management
Room had an unpleasant odor and there was hair in and around the bathtub
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
To hard to get to . Had to keep asking for dishes to cook with . Will never stay here a again
Business response:
Please accept our sincere apology for not meeting your expectations during your recent visit. We were saddened to read that we were not attentive to your needs and that our lack of responsiveness marred your stay with us. We have shared your concerns with all of the department heads, and we are reviewing these concerns to determine what we can do to make sure this does not happen again. Your feedback is appreciated. We truly hope you will give us another chance to prove we are committed to providing outstanding service to al... read more
I didn't like the hotel, it was old and seemed not very clean, smelled, they do the cleaning of rooms every 14 days. I've never been in a Extended American Hotel, but for the price it is not worth it.
Business response:
Thank you for being a guest at our hotel. We apologize for the disappointment you had with our hotel and the housekeeping issues you encountered. We will discuss your comments with the appropriate individuals in an effort to enhance our guest service. We hope to host you again in the future and deliver a better stay. Sincerely, Hotel Management
Would happily pay the extra $20 to stay anywhere else. non smoking room, smelled like smoke found a black and mild wrapper under the bed with other trash...
Business response:
Thank you for sharing your feedback. We sincerely apologize for the smoke smell and cleanliness issues you encountered in your suite. We will discuss your comments with our leadership team to take appropriate actions. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The entire hotel smelt of cigarette smoke and weed. Other guests were loud throughout the night.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.