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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frustrated customer. Had to work during the day. I called in the evening to let them know I was coming but would be late. After finally getting there the front desk lady tells me they are sold out. I didn’t even get to stay there. I then had to try and locate a motel that had any availability. After finding one I had to spend an extra 30 dollars more than when I had reservations. Which did me no good.
Business response:
Aaron, we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Less than Bare Minimal Room All dishes, as well as glasses, were not present....this is an extended stay hotel with a kitchen yet no dishes. Didn't even have a cup or glass for brushing teeth. Bed was hard. No blankets. No coffe maker in room. But did have coffee in lobby. Coffee was actually good.
Business response:
Phillip, thank you for staying at our hotel. We are sorry as we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness, brand standards require us to keep dishware at the front desk. Your feedback will help us communicate such vital information effectively, moving forward. We are also sorry for the bedding not being comfortable enough. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
There was a terrible ant problem. Took two hours to reach anyone about it,
Business response:
Thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We also apologize for the unsatisfactory service you received from our staff. We will discuss your feedback with them so that such instances are not repeated. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Called the attention of the front desk person, spoke with Alex/Alice— could hardly understand her, appears she dont like to give out her name, anyway i complaint that neither one of the lampshade is working and that the room phone is not working so no way to call front desk. She definitely not tuned to help, so nothing gappened to my complaint for that 2 day horrible experience there. I slept w/ bright white light in My eyes..
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you encountered with the lampshade and the phone in your room. We also apologize this was not handled correctly by one of our associates and are taking measures to ensure the complete satisfaction of our valued guests going forward. We appreciate your patience and regret the inconvenience caused. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on th... read more
This hotel has been neglected by its owner. The air conditioner in my first room did not work & the staff's response to me was so careless..The next room had no hair dryer, no dishes, the bed was horrible, the kitchen counter was in terrible shape, this hotel has not been maintained at all. Will never return.
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you had during your visit and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Your concerns have been shared with the appropriate team to fix it immediately. Please note, kitchenware and hair-dryers are available at the front desk and are complimentary. We will remind them to communicate this more clearly going forwa... read more
This place is in very poor condition and is overpriced. It's dirty and smelly.
Business response:
Please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nothing was good about property. Not sure what else too say
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.