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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom light was out. The management was informed immediately upon our 4pm check-in, and once again in the morning. Throughout my two night stay it was never fixed, nor was i offered another room or any consolation. I had to take showers in the dark. It was not great.
Business response:
Thank you for sharing your feedback online. We apologize that our staff didn’t action your complaint regarding the maintenance issue. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working with our front office team on the feedback provided to enhance our service levels. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I paid for a queen size bed. I received a full size bed. This would be great for me but my husband was there and we are use to a California king. No blow Dyer in bath. No dishes in the room. The out side had dog droppings all over you had to be very careful where you walked. Breakfast consisted of some stale muffins in plastic.
Business response:
Thank you for being our guest. We are sorry for the discomfort you had with the bed. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. Please accept our apology for the cleanliness issue. Your feedback for the odor is shared with our housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint... read more
Front desk Horrible horrible place. The gps does not take you to the location. When I called the front desk the girl Alex was the worst. I asked her how to get to the location since the gps had taken me somewhere else, her response was that she didnt know. When I asked her about surroundings, she simply said there is nothing around. No sense of direction, no help. She was rude when I went to check in. Gave me the key, not the room I wanted, when I went back to tell her she stated that was all that was available. There was on... read more
When i booked on Expedia it said rooms where available but when i got to the place the lady behind the counter said none where available so i really want my money back
Worst hotel ever Probably one of the worst hotels I've stayed at. I won't be staying here again. My flight was delayed so I didn't arrive til 11:30pm. The lady informed me that bc I didn't call Af 6pm that I was going to be late (I was on the plane) they may have given my room away. She checked and told me I was fine and she had one. Got me to the room and it's missing the light switch plate, the bath vent cover, and trash cans. I thought ok it's too late I'll deal with it in the morning. Go to bed AF midnight to be woke up ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.