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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a terrible ant problem. Took two hours to reach anyone about it,
Business response:
Thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We also apologize for the unsatisfactory service you received from our staff. We will discuss your feedback with them so that such instances are not repeated. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Called the attention of the front desk person, spoke with Alex/Alice— could hardly understand her, appears she dont like to give out her name, anyway i complaint that neither one of the lampshade is working and that the room phone is not working so no way to call front desk. She definitely not tuned to help, so nothing gappened to my complaint for that 2 day horrible experience there. I slept w/ bright white light in My eyes..
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you encountered with the lampshade and the phone in your room. We also apologize this was not handled correctly by one of our associates and are taking measures to ensure the complete satisfaction of our valued guests going forward. We appreciate your patience and regret the inconvenience caused. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on th... read more
This hotel has been neglected by its owner. The air conditioner in my first room did not work & the staff's response to me was so careless..The next room had no hair dryer, no dishes, the bed was horrible, the kitchen counter was in terrible shape, this hotel has not been maintained at all. Will never return.
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you had during your visit and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Your concerns have been shared with the appropriate team to fix it immediately. Please note, kitchenware and hair-dryers are available at the front desk and are complimentary. We will remind them to communicate this more clearly going forwa... read more
This place is in very poor condition and is overpriced. It's dirty and smelly.
Business response:
Please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nothing was good about property. Not sure what else too say
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Run-Down and Unprofessional Our stay here was bad. The first thing they tell me is that, though my reservation (booked months in advance) was for a King bed, they had no kings left. They only had "Queens", we go up to the room, and it's a not a Queen (which I would recognize from my one at home) it's a Full bed. Very small for 2 adult males. Very different than the King that was promised and booked and paid for. No offer for compensation. Then basically every additional request we had was unable to be fulfilled. The kitchens... read more
Worst hotel room stay ever The room and entire hotel was messy. Had to ask for EVERYTHING..NO dishes, glasses even towels weren't in the room, there was grease all over the kitchen, paint peeling off the walls, only two lights worked and the bed was hard as a rock.. I would love to get a refund..couldnt speak to the staff, they were rude and inconsiderate..off on their phones using profanity everytime I went up. They just did not care..
Business response:
Danielle, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret you didn't experience our staff at their best. We have followed up with our team to make sure ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.