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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived to find smoke alarms going off due to people cooking in their rooms. No place to set anything in bathroom, no hangers. Bums were using the hotels picnic table for a place to hang out. Not easy to get to from freeway.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. It is disappointing to know you couldn’t experience a restful visit due to the problems you mentioned. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. We would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Stay away! Unsafe & shady people! The area and hotel had shady people hanging around. I was traveling with 3 kids and had to move to another local hotel due to safety concerns. The hotel charged us an additional night as a penalty for checking out early and did not seem concerned one bit about our concerns. They were also doing in room maintenance while we were there and we were advised to take all of our belongings with us each day. What kind of maintenance? Working on the TV for 7 days!! Stay away! The cheaper price is not... read more
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered during your stay. Be assured your comments will be shared with the appropriate teams to ensure a better experienced going forward. Please reach out to our front desk for any billing queries. We understand your frustration and regret the inconvenience caused. Thank you again, and we hope to make it up to you on your next visit. Sincerely, Hotel Management
Overbooked when checked in after a 5 hr drive. Sadly, staff on duty, AA female basically said, "We only have a dirty room as we are overbooked". Ok cool. I dont mind sleeping in my car but at least refund my money or give me a taco....sheesh
Business response:
Dear A.H., thank you for taking the time to share your feedback with us. We are so sorry for the disappointing arrival experience after a long day of travel. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
It was advertised as free breakfast, there is nothing there. Very bad experience
Business response:
Sashi, we apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Did not like, payment requirement of $25 for an early check in to a room that was not very clean, did not have any utensils even with a kitchen, lights did not work and door knob to bathroom broken. If I time to find another room, I would have. Robert Deese
Business response:
Robert, thank you for staying with us. We are sorry for the cleanliness issues in your suite. Your feedback will be shared with our housekeeping team to ensure it is cleaned. We also apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your fee... read more
Not happy I was double charged and having issues getting my first money back.
Business response:
Nelda, we are sorry for the issue you encountered and regret the inconvenience it caused. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.