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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever Probably one of the worst hotels I've stayed at. I won't be staying here again. My flight was delayed so I didn't arrive til 11:30pm. The lady informed me that bc I didn't call Af 6pm that I was going to be late (I was on the plane) they may have given my room away. She checked and told me I was fine and she had one. Got me to the room and it's missing the light switch plate, the bath vent cover, and trash cans. I thought ok it's too late I'll deal with it in the morning. Go to bed AF midnight to be woke up ... read more
I booked a room the day before. Received my confirmation. When I checked in, the man told me that he had my reservation but there were no rooms available. He said he didn't know what happened because my reservation was there. Both of my coworkers booked after me. One checked in earlier. One showed up immediately after I left and was given a room. When she's asked why I was turned away he told her he had 2 dirty rooms and nobody to clean them. I was able to get a room with another hotel not too far away.
Everything was old and broken. It smelled bad in the lobby, halls, and room. Moldy. Tub was clean. Sink had mold under the rim. Fridge was covered in brown rust and looked like it came from the junkyard. Stove was clean looking. Didn't touch any of it. Zero amenities except for some cheap coffee in the lobby. Elevator clanged like it was falling apart and reeked of cigarette smoke. It was ridiculous for what we paid for a night. It was my mistake as several nicer hotels were cheaper in the area.
Business response:
Chris, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The lady that checked us in via the phone due to us arriving very late was very nice and helpful. HOWEVER when we reached our room we thought it smelled damp. It was 3am we were tired so we put our stuff down and went to sleep. Didnt think much about it. When we woke up to get readyfor our 9am meeting we discovered the AC had been leaking all night. Floor was soaked. Soaked into our bag which was sitting on the floor. Our clothes were now damp. So we had to leave in the clothes we arrived in..... I know it was truley an unfo... read more
Business response:
Thank you for your review. We apologize for the odor and maintenance issues you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the apporpriate teams, and we're working with them to fix the problems you mentioned. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Called 3 times to the front desk to deal with noise complaint. Kids above me were running and jumping until 2 am.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.