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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room the day before. Received my confirmation. When I checked in, the man told me that he had my reservation but there were no rooms available. He said he didn't know what happened because my reservation was there. Both of my coworkers booked after me. One checked in earlier. One showed up immediately after I left and was given a room. When she's asked why I was turned away he told her he had 2 dirty rooms and nobody to clean them. I was able to get a room with another hotel not too far away.
Everything was old and broken. It smelled bad in the lobby, halls, and room. Moldy. Tub was clean. Sink had mold under the rim. Fridge was covered in brown rust and looked like it came from the junkyard. Stove was clean looking. Didn't touch any of it. Zero amenities except for some cheap coffee in the lobby. Elevator clanged like it was falling apart and reeked of cigarette smoke. It was ridiculous for what we paid for a night. It was my mistake as several nicer hotels were cheaper in the area.
Business response:
Chris, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The lady that checked us in via the phone due to us arriving very late was very nice and helpful. HOWEVER when we reached our room we thought it smelled damp. It was 3am we were tired so we put our stuff down and went to sleep. Didnt think much about it. When we woke up to get readyfor our 9am meeting we discovered the AC had been leaking all night. Floor was soaked. Soaked into our bag which was sitting on the floor. Our clothes were now damp. So we had to leave in the clothes we arrived in..... I know it was truley an unfo... read more
Business response:
Thank you for your review. We apologize for the odor and maintenance issues you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the apporpriate teams, and we're working with them to fix the problems you mentioned. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Called 3 times to the front desk to deal with noise complaint. Kids above me were running and jumping until 2 am.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
HORRENDOUS, HORRID, ATROCIOUS, AND APPALING Booked a room for this hotel via Hotels.com iPhone Application at 12:30am. Arrived at 12:40am only to be told they had no rooms available. Was told to call Hotels.com for a refund or booking elsewhere. Called three times due to being hung up on at 12:45 only to be told they would not issue a refund not offered to book a room for me elsewhere even though they spoke with Hotel and verified there weren't any rooms available. Ended up having to sleep in my vehicle in the parking lot. C... read more
This place is awful. Motel 6 is lightyears better and nearly a third less in cost. This room is a dump. It smells. The fridge is covered in what looks like mold. The shower drain looks like it was melted. Theres holes in the cieling.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the opportu... read more
The location was right on the freeway which made travel easier
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and that our location was perfect for your needs. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.