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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run-Down and Unprofessional Our stay here was bad. The first thing they tell me is that, though my reservation (booked months in advance) was for a King bed, they had no kings left. They only had "Queens", we go up to the room, and it's a not a Queen (which I would recognize from my one at home) it's a Full bed. Very small for 2 adult males. Very different than the King that was promised and booked and paid for. No offer for compensation. Then basically every additional request we had was unable to be fulfilled. The kitchens... read more
Worst hotel room stay ever The room and entire hotel was messy. Had to ask for EVERYTHING..NO dishes, glasses even towels weren't in the room, there was grease all over the kitchen, paint peeling off the walls, only two lights worked and the bed was hard as a rock.. I would love to get a refund..couldnt speak to the staff, they were rude and inconsiderate..off on their phones using profanity everytime I went up. They just did not care..
Business response:
Danielle, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret you didn't experience our staff at their best. We have followed up with our team to make sure ... read more
The bathroom light was out. The management was informed immediately upon our 4pm check-in, and once again in the morning. Throughout my two night stay it was never fixed, nor was i offered another room or any consolation. I had to take showers in the dark. It was not great.
Business response:
Thank you for sharing your feedback online. We apologize that our staff didn’t action your complaint regarding the maintenance issue. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working with our front office team on the feedback provided to enhance our service levels. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I paid for a queen size bed. I received a full size bed. This would be great for me but my husband was there and we are use to a California king. No blow Dyer in bath. No dishes in the room. The out side had dog droppings all over you had to be very careful where you walked. Breakfast consisted of some stale muffins in plastic.
Business response:
Thank you for being our guest. We are sorry for the discomfort you had with the bed. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. Please accept our apology for the cleanliness issue. Your feedback for the odor is shared with our housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint... read more
Front desk Horrible horrible place. The gps does not take you to the location. When I called the front desk the girl Alex was the worst. I asked her how to get to the location since the gps had taken me somewhere else, her response was that she didnt know. When I asked her about surroundings, she simply said there is nothing around. No sense of direction, no help. She was rude when I went to check in. Gave me the key, not the room I wanted, when I went back to tell her she stated that was all that was available. There was on... read more
When i booked on Expedia it said rooms where available but when i got to the place the lady behind the counter said none where available so i really want my money back
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.