Extended Stay America - Austin - Southwest

Anonymous 

on Expedia

5 years ago

I don't enjoy squishing cockroaches. I paid a lot of money and sure, race weekend drives prices up but even with tight supply I expect a minimum level of service if they're hiking the prices up that far because of F1. There were cockroaches in my room and just when I was checking in, another customer called the front desk to complain about stained sheets that had hairs on them as well. So there are definitely some health/cleaning issues going on. As a result, I wouldn't stay there again, at any price 

Aaron 

on Expedia

5 years ago

Frustrated customer. Had to work during the day. I called in the evening to let them know I was coming but would be late. After finally getting there the front desk lady tells me they are sold out. I didn’t even get to stay there. I then had to try and locate a motel that had any availability. After finding one I had to spend an extra 30 dollars more than when I had reservations. Which did me no good. 

Phillip 

on Expedia

5 years ago

Less than Bare Minimal Room All dishes, as well as glasses, were not present....this is an extended stay hotel with a kitchen yet no dishes. Didn't even have a cup or glass for brushing teeth. Bed was hard. No blankets. No coffe maker in room. But did have coffee in lobby. Coffee was actually good. 

Anonymous 

on Expedia

5 years ago

There was a terrible ant problem. Took two hours to reach anyone about it, 

Anonymous 

on Expedia

5 years ago

Called the attention of the front desk person, spoke with Alex/Alice— could hardly understand her, appears she dont like to give out her name, anyway i complaint that neither one of the lampshade is working and that the room phone is not working so no way to call front desk. She definitely not tuned to help, so nothing gappened to my complaint for that 2 day horrible experience there. I slept w/ bright white light in My eyes.. 

Anonymous 

on Expedia

5 years ago

This hotel has been neglected by its owner. The air conditioner in my first room did not work & the staff's response to me was so careless..The next room had no hair dryer, no dishes, the bed was horrible, the kitchen counter was in terrible shape, this hotel has not been maintained at all. Will never return.