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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water and toilet disnt work. No maintenance and house keeping available 24/7
Business response:
Thank you for your review. We apologize for the maintenance issues you encountered in your room and that we were unable to resolve the problems to your satisfaction. Your feedback had been shared with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Room reeked of smoke. Hardest bed I've ever slept on.
Business response:
Ginger, thank you for reviewing your visit. We apologize for the smoke you experienced in your room and the inconvenience you had with your bed. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Horrible We checked in and left 30 minutes later. It was horrible. Went to stay somewhere else. As we checked out, the lady wouldn’t even talk to us and find out, why we were leaving already.
Business response:
Silvia, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
coffee not that great. no muffins or anything ever put out. they said that the contractors ate it all but food i believe was never put out. or contractors should not be allowed to touch guests food. im not a muffin person but there is nothing around the area at all so adding anything would have been nice. i also asked about moving to downtown extended stay and was not really helped. i was there for work and i would never stay there since there is absolutely nothing around and nothing provided by place. customers were complai... read more
Business response:
Thank you for being our guest. We are sorry you weren’t able to take advantage of our breakfast offerings and regret the way the entire situation was handled. This is definitely not the kind of experience we would like our guests to leave with and your feedback will help us improve our service levels going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
This is an affordable hotel and in a good location. Terrible check in/front desk staff.
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Horrible place to stay. I cannot believe this place is on your list of recommendations!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Worst ever When we arrived they couldn’t check us in the reception at the front desk couldn’t work the computer. After giving us a room and writing our information down she told us to pay in the morning. We got to our room to dirty sheet and requested new sheets which we were given but had to change ourselves. Then we received a phone call that we needed to go downstairs and pay at 12:30am because we hadn’t paid we explained what happened and they told us we needed to head downstairs and pay for the room. We had originally b... read more
Business response:
Dear Ruben, we are so very sorry for the poor arrival experience and for the many frustrations at such a late hour. This was not the welcome we had hoped. The unfortunate double billing just added to your stress and we are disappointed in the level of service provided to you. We are glad you alerted our team and we are confident the refund will process quickly. Thank you again and we hope the remainder of your trip went well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.