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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRENDOUS, HORRID, ATROCIOUS, AND APPALING Booked a room for this hotel via Hotels.com iPhone Application at 12:30am. Arrived at 12:40am only to be told they had no rooms available. Was told to call Hotels.com for a refund or booking elsewhere. Called three times due to being hung up on at 12:45 only to be told they would not issue a refund not offered to book a room for me elsewhere even though they spoke with Hotel and verified there weren't any rooms available. Ended up having to sleep in my vehicle in the parking lot. C... read more
This place is awful. Motel 6 is lightyears better and nearly a third less in cost. This room is a dump. It smells. The fridge is covered in what looks like mold. The shower drain looks like it was melted. Theres holes in the cieling.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the opportu... read more
The location was right on the freeway which made travel easier
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and that our location was perfect for your needs. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Arrived to find smoke alarms going off due to people cooking in their rooms. No place to set anything in bathroom, no hangers. Bums were using the hotels picnic table for a place to hang out. Not easy to get to from freeway.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. It is disappointing to know you couldn’t experience a restful visit due to the problems you mentioned. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. We would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Stay away! Unsafe & shady people! The area and hotel had shady people hanging around. I was traveling with 3 kids and had to move to another local hotel due to safety concerns. The hotel charged us an additional night as a penalty for checking out early and did not seem concerned one bit about our concerns. They were also doing in room maintenance while we were there and we were advised to take all of our belongings with us each day. What kind of maintenance? Working on the TV for 7 days!! Stay away! The cheaper price is not... read more
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered during your stay. Be assured your comments will be shared with the appropriate teams to ensure a better experienced going forward. Please reach out to our front desk for any billing queries. We understand your frustration and regret the inconvenience caused. Thank you again, and we hope to make it up to you on your next visit. Sincerely, Hotel Management
Overbooked when checked in after a 5 hr drive. Sadly, staff on duty, AA female basically said, "We only have a dirty room as we are overbooked". Ok cool. I dont mind sleeping in my car but at least refund my money or give me a taco....sheesh
Business response:
Dear A.H., thank you for taking the time to share your feedback with us. We are so sorry for the disappointing arrival experience after a long day of travel. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
It was advertised as free breakfast, there is nothing there. Very bad experience
Business response:
Sashi, we apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.