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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like, payment requirement of $25 for an early check in to a room that was not very clean, did not have any utensils even with a kitchen, lights did not work and door knob to bathroom broken. If I time to find another room, I would have. Robert Deese
Business response:
Robert, thank you for staying with us. We are sorry for the cleanliness issues in your suite. Your feedback will be shared with our housekeeping team to ensure it is cleaned. We also apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your fee... read more
Not happy I was double charged and having issues getting my first money back.
Business response:
Nelda, we are sorry for the issue you encountered and regret the inconvenience it caused. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
No hot water and toilet disnt work. No maintenance and house keeping available 24/7
Business response:
Thank you for your review. We apologize for the maintenance issues you encountered in your room and that we were unable to resolve the problems to your satisfaction. Your feedback had been shared with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Room reeked of smoke. Hardest bed I've ever slept on.
Business response:
Ginger, thank you for reviewing your visit. We apologize for the smoke you experienced in your room and the inconvenience you had with your bed. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Horrible We checked in and left 30 minutes later. It was horrible. Went to stay somewhere else. As we checked out, the lady wouldn’t even talk to us and find out, why we were leaving already.
Business response:
Silvia, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
coffee not that great. no muffins or anything ever put out. they said that the contractors ate it all but food i believe was never put out. or contractors should not be allowed to touch guests food. im not a muffin person but there is nothing around the area at all so adding anything would have been nice. i also asked about moving to downtown extended stay and was not really helped. i was there for work and i would never stay there since there is absolutely nothing around and nothing provided by place. customers were complai... read more
Business response:
Thank you for being our guest. We are sorry you weren’t able to take advantage of our breakfast offerings and regret the way the entire situation was handled. This is definitely not the kind of experience we would like our guests to leave with and your feedback will help us improve our service levels going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.