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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Did not honor reservation After a long day of travel, I went to check into my room and the hotel informed me that they didn’t have any rooms available, even though I had already pre-paid for my reservation. I had to drive 20 minutes out of town and pay 3 times what I had originally booked. Very frustrating. Would not stay here again.
Business response:
Dear Jennifer, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Couldn't do more than one night The pictures from the hotels.com listing for this hotel were really deceptive. The hotel had police circling around it and the room was worn down. Curtain partially ripped off the rod, dingy sheets with some stains, a musty smell, and smoke detector looked like it was going to fall off the ceiling. I could never stay here more than one night. I slept on my own bath towel I brought in from the car. I've paid less to stay at nicer hotels in the area, and unfortunately they were booked for the ni... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Terrible... NO hot water!!! Should have comped the room
Business response:
Thank you for your feedback. We are so sorry for the issues you had with getting hot water in your bathroom and the inconvenience it caused. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
They gave away our room. They called the day of our reservation and said they did not have a room
Business response:
Please accept our condolences for your loss. We would like to offer our sincere apologies for the inconvenience caused due to the reservation issue. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Service was terrible. Hotel is run a down dump. Room was dirty the hall ways were dirty.
Business response:
Please accept our apologies for the cleanliness issues and the poor service you received during your stay. We have addressed your concerns with the respective teams to be more diligent going forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Very unclean we didnt stay by far my only bad experience... Expedia im extremely disappointed. This property should not be listed. Hostel.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Disappointed Was very disappointed that I could not soak in my tub due to no plugs being available to available flooding issues. Really?
Business response:
Thank you for being our guest. We are sorry for the maintenance issue which impacted your stay. Your feedback has been discussed with the concerned team to ensure corrective actions are taken and that our future guests don’t experience the same. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
When I showed up at 1:00 am from a delayed flight there were no rooms left. I had prepaid for the room as well!
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.