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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Stay Here Staff were very helpful when I told them there was only COLD WATER to take showers. The next day I had hot water. However the 3rd day back to COLD WATER. The toaster didn't work. Best thing about Extended Stay was the friendly and helpful staff. Will NEVER stay here again.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here and for not being able to resolve the issues to your satisfaction. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problems you mentioned immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Smoking dope in rooms and no coffee pot or coffee in rooms. Will never stay there again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Place had and awful smell to it furniture was missing chunks out of it the remote didnt work the list goes on
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Overbooked. And nowhere for me to stay. I had booked a room. And when I got there they were over booked and no room for me. And didn’t have anywhere near by to send me. And it was nearly 11pm at night. I was very unhappy.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This place has a kitchen. You can ask for plates, cups, utensils, pots, pans, coffee machine, etc.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible Unable to stay at this hotel. they overbooked themselves and offered no recourse. forced to find myself a new hotel at 11pm after a long drive. not sure if this is a hotel issue, or a hotels.com issue. will not be using hotels.com again unless I hear back explaining the situation
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Rooms smelled bad the beds were very uncomfortable and the bedsheets smelled of smoke
Business response:
We are sorry for the difficulties you experienced in your room and regret the inconvenience it caused. Your feedback in regards to the cleanliness has been shared with the housekeeping team to be more diligent with their efforts. We wish we had the opportunity to address the mattress issue while you were here as we would have done our best to ensure you were comfortable. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.