Extended Stay America - Austin - Southwest

Dessere 

on Expedia

7 years ago

No shampoo dirty towels room smelled would like a refund 

Trey 

on Expedia

7 years ago

Booked this hotel via orbitz. Was supposed to check in Saturday July 28th and arrived at 9pm. Apparently they have a policy that if you are to arrive after 6pm you’re supposed to call and let them know. This was not displayed on the hotel orbitz section. When i did not call to inform them of my late arrival they manually ran my credit card to pay for the room and they entered the card information incorrectly causing my card to get declined. Due to the card being declined they gave my room away. They called me at 9:30pm to in... read more

Maverick 

on Expedia

7 years ago

I have stayed at many extended stay America hotels and they all maintained a certain standard as chain hotel but this one was not even close to any one of them. Since I was there only for a night so did not have enough time to take this up with front desk. 

Erica 

on Expedia

7 years ago

The location was ideal for my trip which is work-related. The bed was not comfortable my water in the room did not get hot, the AC did not get cold. And there were no amenities though that's my fault for not checking prior. The smoke-free Hotel had a strong odor of cigarette smoke. 

Shelley 

on Expedia

7 years ago

It took over an HOUR to get checked in. Very poor customer service. Most definitely would never recommend this hotel to any travelers, nor will I return to that hotel in the future. The room was comfortable, though. 

Richard 

on Expedia

7 years ago

The room had a musty smell and the bathroom and hallway floor was sticky...shoes would stick to floor. The kitchenette drawers and cabinets were completely bare with not a single dish, utensil, pot, pan or kitchenware of any kind. Also, the toilet was not bolted to the floor and would tip when you sat on it. Not the standard I would expect from extended stay facilities...won't be using them again. Quite disappointing!!! 

Anonymous 

on Expedia

7 years ago

Clerk made serious key error The desk clerk gave my husband the key. When he opened the door it was locked from the inside. Someone had already been given a key to the room...he told my husband he was lucky he hadn’t shot him for trying to enter his room. That made for a very bad stay! 

Paul 

on Expedia

7 years ago

No amenities near or around property. Poor vending choices. The room I was given was not ready. No exercise room nor pool or spa. Barely had hot water each day. Had to let the faucet run for 5-10 minutes for the water to get just warm. 

James 

on Expedia

7 years ago

Crappy, beat up hotel with cold water showers! Beatup hotel with many long-term contract workers staying there. There was NO HOT WATER! Not even luke warm water to shower. COLD WATER ONLY! Front desk said they were aware, and were very rude about it. A long term guest said it was an on again and off again problem for months.