Extended Stay America - Austin - Southwest

Business response:

Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the maintenance issue which impacted your stay. Your feedback has been discussed with the concerned team to ensure corrective actions are taken and that our future guests don’t experience the same. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here and for not being able to resolve the issues to your satisfaction. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problems you mentioned immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management