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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No way to have tea or coffee in our room. No cups or even glasses in our room. No wash cloths in our room. No note pads or pens. They advertise a free breakfast.. granola bars are not a breakfast!! We will not be staying there again!!!
Business response:
Jane, please accept our sincerest apologies for the issues you experienced during your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be shared with our brand leaders to determine new grab-and-go breakfast choices. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Dirty and ugly never come back the worst experience ever
not what I expected I was surprised that it was so run down. The room I was in totally needed renovation. There was surface rust over the fridge door, chips in furniture, bathroom fixtures falling off, sealant around the tub was over the floor tile, filthy windows, real noisy AC and, the carpet was dirty. Probably just the same as a $50 motel.
Business response:
Adrian, thank you for your review. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your room. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We ensure you that our housekeeping and maintenance teams will put in their best efforts to deliver comfortable accommodations going ahead. We hope you will return so we can make it up to you. Sincerely, Hotel Management
No shampoo dirty towels room smelled would like a refund
Business response:
Please accept our sincerest apologies for the issues you experienced during your stay. Our in-suite amenities such as shampoo and lotion are always available at the front desk and are complimentary. Also, your feedback will be shared with the appropriate team so we can take action to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Booked this hotel via orbitz. Was supposed to check in Saturday July 28th and arrived at 9pm. Apparently they have a policy that if you are to arrive after 6pm you’re supposed to call and let them know. This was not displayed on the hotel orbitz section. When i did not call to inform them of my late arrival they manually ran my credit card to pay for the room and they entered the card information incorrectly causing my card to get declined. Due to the card being declined they gave my room away. They called me at 9:30pm to in... read more
Business response:
Thank you for staying at our hotel and for taking the time to share your concerns. We were disheartened to read that our staff was not responsive to your needs. We sincerely apologize and assure you immediate corrective action will be taken. Many of our associates have been here for several years and we consistently receive high marks for our guest service. We hope you will give us another opportunity to make a better impression. Sincerely, Hotel Management
I have stayed at many extended stay America hotels and they all maintained a certain standard as chain hotel but this one was not even close to any one of them. Since I was there only for a night so did not have enough time to take this up with front desk.
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this occasion and sincerely apologize for the same. We look forward to another opportunity to regain your confidence. Sincerely, Hotel Management
The location was ideal for my trip which is work-related. The bed was not comfortable my water in the room did not get hot, the AC did not get cold. And there were no amenities though that's my fault for not checking prior. The smoke-free Hotel had a strong odor of cigarette smoke.
Business response:
Erica, thank you for being our guest. Although we are glad our location was ideal for you, we're truly sorry your stay was less than satisfactory and that we did not live up to our usual standards. We have shared your comments with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We value you as a guest and hope we have the opportunity to welcome you again in the future to provide you with the hospitality you deserve. Sincerely, Hotel Management
It took over an HOUR to get checked in. Very poor customer service. Most definitely would never recommend this hotel to any travelers, nor will I return to that hotel in the future. The room was comfortable, though.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room had a musty smell and the bathroom and hallway floor was sticky...shoes would stick to floor. The kitchenette drawers and cabinets were completely bare with not a single dish, utensil, pot, pan or kitchenware of any kind. Also, the toilet was not bolted to the floor and would tip when you sat on it. Not the standard I would expect from extended stay facilities...won't be using them again. Quite disappointing!!!
Business response:
Richard, thank you for the review of our hotel. Please accept our apologies for the housekeeping and maintenance issues you encountered during your stay. We have shared your feedback with the concerned team and has asked them to fix the problems immediately. Also know that, in order to ensure cleanliness of kitchenware, the brand standards require us to make items like utensils available at the front desk rather than leaving them in the suites, so we apologize if we failed to share this information at the time of check-in. W... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.