Extended Stay America - Austin - Southwest

Jen 

on Expedia

7 years ago

Extra cost for housekeeping I don’t think I’ve ever stayed in a hotel that doesn’t provide daily housekeeping. Here, it’s an additional $10 per day. We picked the hotel due to the close proximity to our daughter, but we were disappointed. Next time, we will stay in a different hotel and I doubt we’ll stay in an Extended Stay America again. 

Anonymous 

on Expedia

7 years ago

NO HOT WATER!!!!!! No hot water!!!!!!!!!!!!!!!!!!!!!!!!! Not even luke warm in shower!!!!! ZERO hot water in the bathroom sink. That is unacceptable. 2 people in front of me checking in had major issues with checkin and the employee was very loud stating everyones business and room numbers as multiple people looked on. You get what you pay for... 

Anonymous 

on Expedia

7 years ago

Cleaning staff needs to be fired room NOT clean - hair in the bathroom, stains on the floor.. hair, crumbs and a quarter under the made bed. we were able to cancel our reservation and find another hotel at 10:30pm... staff was very friendly... but the room itself was awful... also a strong smoke smell in the room 

Albert 

on Expedia

7 years ago

DO NOT BOOK HERE This was by far the worst hotel I’ve ever stayed at. Let’s start at the beginning. The parking lot had not one, but two bottles of urine in it. The front door was manned by three guys drinking beer out of paper bags, and smoking cigars. The hotel was overbooked and the couple ahead of us didn’t get their room. How lucky they were. The room was filthy. It has crumbs on the counter of unknown origin, the floor was sticky, and the fridge was covered in a strange dirt on the door. The room smelled of what can on... read more

Dona 

on Expedia

7 years ago

overflowing garbage My reservation was made by Expedia for 2 King size rooms close together. Extended Stay America reserved us 2 rooms; a king and a double, on 2 different floors. We canceled the king and the 3 of us stayed in the one double room. They charged us for both rooms and offered no apologies or refund. They made it clear that reservations made by Expedia were not their priority. The grounds were littered terribly with overflowing garbage cans at the entrance and through out the landscaping. I do not recommend Exte... read more

Anonymous 

on Expedia

7 years ago

Rude staff that kept knocking on the door and wouldn't leave.... smoking on non smoking floors...I left a day early...wouldn't refund anything...im calling Corporate this morning 

Anonymous 

on Expedia

7 years ago

The room was supposed to be a non-smoking room but it reeked of cigarette smoke. The common areas were very dirty there is towels and trash outside of other guests rooms.