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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clerk made serious key error The desk clerk gave my husband the key. When he opened the door it was locked from the inside. Someone had already been given a key to the room...he told my husband he was lucky he hadn’t shot him for trying to enter his room. That made for a very bad stay!
Business response:
We are immensely sorry for the inconvenience your husband encountered at the time of his check-in. Your feedback is important as it will help us serve our guests better, so it is shared with our front office team in an effort to improve our service levels going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No amenities near or around property. Poor vending choices. The room I was given was not ready. No exercise room nor pool or spa. Barely had hot water each day. Had to let the faucet run for 5-10 minutes for the water to get just warm.
Business response:
Paul, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Crappy, beat up hotel with cold water showers! Beatup hotel with many long-term contract workers staying there. There was NO HOT WATER! Not even luke warm water to shower. COLD WATER ONLY! Front desk said they were aware, and were very rude about it. A long term guest said it was an on again and off again problem for months.
Business response:
James, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issue you had with regard to your room and the rude behavior by some of our staff members. Your feedback is noted and it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Virginia, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Extra cost for housekeeping I don’t think I’ve ever stayed in a hotel that doesn’t provide daily housekeeping. Here, it’s an additional $10 per day. We picked the hotel due to the close proximity to our daughter, but we were disappointed. Next time, we will stay in a different hotel and I doubt we’ll stay in an Extended Stay America again.
Business response:
Jen, please accept our apologies for your disappointment with our housekeeping policy. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide whatever you need during your stay. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
NO HOT WATER!!!!!! No hot water!!!!!!!!!!!!!!!!!!!!!!!!! Not even luke warm in shower!!!!! ZERO hot water in the bathroom sink. That is unacceptable. 2 people in front of me checking in had major issues with checkin and the employee was very loud stating everyones business and room numbers as multiple people looked on. You get what you pay for...
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Cleaning staff needs to be fired room NOT clean - hair in the bathroom, stains on the floor.. hair, crumbs and a quarter under the made bed. we were able to cancel our reservation and find another hotel at 10:30pm... staff was very friendly... but the room itself was awful... also a strong smoke smell in the room
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
DO NOT BOOK HERE This was by far the worst hotel I’ve ever stayed at. Let’s start at the beginning. The parking lot had not one, but two bottles of urine in it. The front door was manned by three guys drinking beer out of paper bags, and smoking cigars. The hotel was overbooked and the couple ahead of us didn’t get their room. How lucky they were. The room was filthy. It has crumbs on the counter of unknown origin, the floor was sticky, and the fridge was covered in a strange dirt on the door. The room smelled of what can on... read more
Business response:
Albert, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.