Extended Stay America - Austin - Southwest

Sarah 

on Expedia

7 years ago

Room floor,cabinets,tub were dirty, no hot water. Bad experience for the second time. Staff and an excuse for every thing not to give you a refund or give the number to corporate off. I will never stay here again. they advertise breakfast and only had coffee. 

Jamie 

on Expedia

7 years ago

DON’T STAY HERE!!! I will NEVER stay here again. The hotel room smelled of old cigarettes and musty body odor. There was disgusting brown spots and stains on our sheets. The bathroom looked like it was partly under construction. The shower was SO noisy, it sounded like there was a jackhammer in the walls. We had a limited supply of hot water. After I checked out and complained, the lady behind me walked up to the desk and said “our room is so filthy”. I don’t know how this place is still in business after seeing all the unre... read more

milli 

on Expedia

7 years ago

Expedia Said NonSmoking & Hotel Only Had Smoking Expedia needs to update their system quicker! Expedia had me book a nonsmoking queen room that wasn't available. The hotel only had smoking rooms available. So here I am arriving late night with a sleeping toddler to find out the only have smoking available. We took the room anyway because we were so exhausted and luckily to room itself didn't smell to horrible. However the hallway was filled with cigarette smoke and smelled awful. We had to we some towels and put them at the ... read more

Anonymous 

on Expedia

7 years ago

Just needed to sleep somewhere The door to the room I was given did not lock; you could push on it and it would open. Given another room. Bed was very hard, I woke up stiff and sore. Stairs to lobby looked like it hadn't been swept in weeks. A/C didn't cool room well. Cleaning staff pushing rubbish bin to dumpsters along back parking lot sounded like a jet taking off and woke me on all four trips. (needs soft tires) Doors closing hard reverberated through the thin walls kept waking me. No ice in ice tray. Window gaps allowed... read more

Anonymous 

on Expedia

7 years ago

The staff was great. Staff was fabulous and attentive, but, the room/bed was not a comfortable stay. 

Danny 

on Expedia

7 years ago

NO frills - You have to ask for everything! I don't like coming to a hotel and having to ask for everything...coffee maker, dishes, utensils, etc. When we wanted to check out early, they could not do this at the desk - I had to call hotel.com and have them place the call to check out early. When I stay at a hotel, I want convenience, not a "run around". Price also wasn't that great especially for the lack of real service. I won't stay at an Extended Stay ever again. It will remain in my mind as an extended experience of very... read more

Anonymous 

on Expedia

7 years ago

The fromt desk lady was really nice. Our bed was really hard and the fridge made a lot of noise. Our bed had what seemed like dog hair before we got there but we didn’t realize it til really late. Tried to offer another room but it seemed like the type of hotel that didnt change the sheets anyhow. So we asked for clean sheets and a blanket and just threw all the bed linens to the ground. Not continental breakfast, but “grab and go”. 

Anonymous 

on Expedia

7 years ago

My stay The air conditioning/ heater would not get warm or heat the room. The water in the shower was lukewarm never would get hot. The bed was extremely hard and not comfortable at all. Will never stay at a Extended Stay Hotel again. 

Nicole 

on Expedia

7 years ago

Never staying with this chsin again. There are hardly any amenities. We asked for ice and was told there was an ice tray in our freezer (sure we were staying a night, it was late, so we had time to make our own.... not). Their "grab and go" breakfast was a joke.... granola bars and like warm coffee. The staff was rude and unhelpful.