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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
overflowing garbage My reservation was made by Expedia for 2 King size rooms close together. Extended Stay America reserved us 2 rooms; a king and a double, on 2 different floors. We canceled the king and the 3 of us stayed in the one double room. They charged us for both rooms and offered no apologies or refund. They made it clear that reservations made by Expedia were not their priority. The grounds were littered terribly with overflowing garbage cans at the entrance and through out the landscaping. I do not recommend Exte... read more
Business response:
Dona, on behalf of our team, please accept our apology for not living up to your expectations. Your comments have been shared with the appropriate team members and managers to see why we failed to adhere your request and to ensure a better outcome going forward. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. We look forward to welcoming you back soon! Sincerely, Hotel Management
Rude staff that kept knocking on the door and wouldn't leave.... smoking on non smoking floors...I left a day early...wouldn't refund anything...im calling Corporate this morning
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
The room was supposed to be a non-smoking room but it reeked of cigarette smoke. The common areas were very dirty there is towels and trash outside of other guests rooms.
Business response:
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Also, your concerns for the cleaning is shared with our housekeeping team to review and action. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
No coffee pot in the room. No breakfast-just a granola bar.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Horrible No breakfast, No Housekeeping, No fresh towels/sheets nightly, Bed and Pillows too firm, my back/neck hurt enough I need a massage. Do Not Stay here.
Business response:
Andrew, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Sketchy Arrived at almost 5pm the woman at the front desk said let me go check your room to make sure there isn’t anything scary in there....that’s the moment I knew this wasn’t going to be that great. I sat in the lobby for an additional 30 minuets until they re-cleaned my room. Upon giving me my room key she said double check your vehicle is locked we have a group of homeless people living in the woods behind the building. The rooms were funky and musty but it was a bed to get a few hours sleep.
Business response:
Cody, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible horrible Paid hotel through Expedia and once I arrived at 8pm there were no rooms available.. the clerk at the front desk said there was an hr wait per room because their entire housekeeping staff quit .. and management were the ones cleaning the rooms .. I asked for a refund since my kids were tired and they said ok and said Expedia would call them so .. once they called to verify with the hotel the clerk said I was a no show .. that’s crazy I talked and even got a business card from the clerk .. Expedia refused to... read more
Business response:
Thank you for taking time to share your experience. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We take all guest comments very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Original room was not clean The original room was not clean. This was the same situatuon for the people that checked in before me.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We booked through Expedia, did not know this was going to be a smoking room, a smoking floor. The room stunk! We couldn't wait to leave.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.