Extended Stay America - Austin - Southwest

Anonymous 

on Expedia

7 years ago

The holes check me in a dream home as guest and dog and the dog almost bite me 

Anonymous 

on Expedia

7 years ago

I woke up to someone smoking in their room or the hall. It was disgusting!! 

Anonymous 

on Expedia

7 years ago

The staff saw me but didn't greet me until I raised my voice saying hello the third time. When checking in, the staff asked information such as personal email address, the employer etc. According to the staff, they collect those information for marketing purpose. When I found out they mistakenly book me for smoking room and wanted to cancel the room. The staff asked me to call Expedia. I contacted the Expedia and had Expedia call the hotel. The staff told Expedia she couldn't do the cancellation due to some policy, which she... read more

Anonymous 

on Expedia

7 years ago

Room stuffy & Hot We checked in late, after being on the road for hours, just to find that the air conditioner wasn't even on, but what made it worse was that the window was open & couldn't get it to close. We checked out immediately, didn't feel safe, but the young lady couldn't credit us back for the room, she said her manager was the only one that could, & he would call us in the morning. It's been two weeks & I have yet to get a call. 

Novella 

on Expedia

7 years ago

no hot water for showers, commode leaked, no one at service desk in early morning to check out . . . 

Robert 

on Expedia

8 years ago

Painful Check In A surreal experience. I waited twenty minutes to check in (only one employee was working the desk) only to be told rhat no non-smoking rooms were available, in spite of the fact that Inhad reserved one. An Expedia representative called on my behalf, and a non-smoking room magically became available, although there was still lots of confusion and the price changed several times. If I could have gotten my money back and gone somewhere, anywhere else, I would have. In the end, it took over an hour to check in--... read more

Joey 

on Expedia

8 years ago

You get what you pay for... I booked this hotel because it was the cheapest in the area and really only needed it for a bed to sleep in. Upon check in the desk attendant said "there's a stove in your room in case you want to cook!" Ok great. Get to the room, no burners, just two holes where a burner would be. I go to take a shower, one .05 ounce bottle of watered down shampoo. Thanks for that. I exited the shower and as I was getting dressed I heard someone put a card in the card reader and the door to the room opened..it wa... read more

Priscilla 

on Expedia

8 years ago

Hotel was dirty, bugs in room, booked this hotel thru hotels.com they took their money and had to pay again because hotel has a policy that they can cancel your room if you don't check in before 6 pm which they did! The only thing pleasant about this hotel was the lady at the front desk who was very apologetic 

Anonymous 

on Expedia

8 years ago

This place is getting worst No hot water for entire of my stay. They try to fix it but no it never fixed.