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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fromt desk lady was really nice. Our bed was really hard and the fridge made a lot of noise. Our bed had what seemed like dog hair before we got there but we didn’t realize it til really late. Tried to offer another room but it seemed like the type of hotel that didnt change the sheets anyhow. So we asked for clean sheets and a blanket and just threw all the bed linens to the ground. Not continental breakfast, but “grab and go”.
Business response:
Thank you for taking the time to review our property. We're very sorry that your experience was not up to standard. We would like to offer you our sincerest apologies for what transpired. We have shared your review with our staff and assure you we are taking every possible measure to correct our shortcomings. We hope you will consider a return visit. We will do everything we can to make sure your next stay is great! Sincerely, Hotel Management
My stay The air conditioning/ heater would not get warm or heat the room. The water in the shower was lukewarm never would get hot. The bed was extremely hard and not comfortable at all. Will never stay at a Extended Stay Hotel again.
Business response:
Please accept my apology for not living up to your expectations during your visit. We are extremely sorry for the issues you had with some our in-room amenities and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. We encourage you to try us again in the near future, as we are confident you will enjoy a better stay. Sincerely, Hotel Management
Never staying with this chsin again. There are hardly any amenities. We asked for ice and was told there was an ice tray in our freezer (sure we were staying a night, it was late, so we had time to make our own.... not). Their "grab and go" breakfast was a joke.... granola bars and like warm coffee. The staff was rude and unhelpful.
Business response:
Nicole, thank you for choosing to stay at our hotel and for sharing your concerns. Your feedback will be shared with our team in order to improve our service. We apologize for letting you down, and we hope you will stay with us another time so we can provide you with a more pleasing experience. Sincerely, Hotel Management
The holes check me in a dream home as guest and dog and the dog almost bite me
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix up at check in. We will review your comments with our front desk supervisor, and we will make sure this does not happen again in the future. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
I woke up to someone smoking in their room or the hall. It was disgusting!!
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry as we couldn't hit the mark of your expectations for an exceptional stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
The staff saw me but didn't greet me until I raised my voice saying hello the third time. When checking in, the staff asked information such as personal email address, the employer etc. According to the staff, they collect those information for marketing purpose. When I found out they mistakenly book me for smoking room and wanted to cancel the room. The staff asked me to call Expedia. I contacted the Expedia and had Expedia call the hotel. The staff told Expedia she couldn't do the cancellation due to some policy, which she... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Room stuffy & Hot We checked in late, after being on the road for hours, just to find that the air conditioner wasn't even on, but what made it worse was that the window was open & couldn't get it to close. We checked out immediately, didn't feel safe, but the young lady couldn't credit us back for the room, she said her manager was the only one that could, & he would call us in the morning. It's been two weeks & I have yet to get a call.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the disappointing experience and that we were unable to resolve this to your satisfaction while you were still here. As this review is anonymous, please contact our General Manager to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
no hot water for showers, commode leaked, no one at service desk in early morning to check out . . .
Business response:
Novella, thank you for staying with us. We apologize for not meeting up to your expectation and for the inconvenience you had while here. We have shared your comments with our maintenance team so that they can fix the issues as soon as possible. We have also taken a note of your feedback and will use them as a training tool to improve our services going further. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Painful Check In A surreal experience. I waited twenty minutes to check in (only one employee was working the desk) only to be told rhat no non-smoking rooms were available, in spite of the fact that Inhad reserved one. An Expedia representative called on my behalf, and a non-smoking room magically became available, although there was still lots of confusion and the price changed several times. If I could have gotten my money back and gone somewhere, anywhere else, I would have. In the end, it took over an hour to check in--... read more
Business response:
Robert, We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.