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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible horrible Paid hotel through Expedia and once I arrived at 8pm there were no rooms available.. the clerk at the front desk said there was an hr wait per room because their entire housekeeping staff quit .. and management were the ones cleaning the rooms .. I asked for a refund since my kids were tired and they said ok and said Expedia would call them so .. once they called to verify with the hotel the clerk said I was a no show .. that’s crazy I talked and even got a business card from the clerk .. Expedia refused to... read more
Business response:
Thank you for taking time to share your experience. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We take all guest comments very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Original room was not clean The original room was not clean. This was the same situatuon for the people that checked in before me.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We booked through Expedia, did not know this was going to be a smoking room, a smoking floor. The room stunk! We couldn't wait to leave.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
It was definitely not a good experience at all. Will never use it anymore.
Business response:
We are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
On my way of to my room there was a horrible smell in the elevator that later was gone when I came back down, I request a non-smoking room, I walked in and the smell of smoke hit me which triggered my allergies.
Business response:
We apologize for the smell of smoke you encountered while you were here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Smoke drifts to all rooms We actually checked out without staying. Room was not ready and we waited too long. Smoke can be smelled down al lhalls.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. Sincerely, Hotel Management
Room floor,cabinets,tub were dirty, no hot water. Bad experience for the second time. Staff and an excuse for every thing not to give you a refund or give the number to corporate off. I will never stay here again. they advertise breakfast and only had coffee.
Business response:
Sarah, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
DON’T STAY HERE!!! I will NEVER stay here again. The hotel room smelled of old cigarettes and musty body odor. There was disgusting brown spots and stains on our sheets. The bathroom looked like it was partly under construction. The shower was SO noisy, it sounded like there was a jackhammer in the walls. We had a limited supply of hot water. After I checked out and complained, the lady behind me walked up to the desk and said “our room is so filthy”. I don’t know how this place is still in business after seeing all the unre... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Expedia Said NonSmoking & Hotel Only Had Smoking Expedia needs to update their system quicker! Expedia had me book a nonsmoking queen room that wasn't available. The hotel only had smoking rooms available. So here I am arriving late night with a sleeping toddler to find out the only have smoking available. We took the room anyway because we were so exhausted and luckily to room itself didn't smell to horrible. However the hallway was filled with cigarette smoke and smelled awful. We had to we some towels and put them at the ... read more
Business response:
Milli, we sincerely apologize for the odor and cleanliness issues you encountered while being here. Your experience is shared with our housekeeping department to review and action. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.