Extended Stay America - Austin - Southwest

un happy 

on Expedia

8 years ago

horrible experience People next door were loud talkers and playing music every night, could smell there cigarette smoke in my room. I'm a student and was there for class on weekend. I was scared the entire time because of the type of people who stay there and came home exhausted because of the loud people 

NSJ 

on Expedia

8 years ago

Room overbooked I arrived at Extended Stay at about 9:30 PM, and my booked and paid room was gone due to overbooking. They have rooms available at another Extended Stay Hotel location 20 miles away. It is my first encounter with a hotel overbooking rooms, but the front desk said that overbook rooms happen all the time. Extended Stay has such a cheating practice, I will no longer use this hotel. 

steph 

on Expedia

8 years ago

Extremely dirty Staff told us they only clean the rooms every 7 days and by the filth level of the room that was being generous. 

Jonna 

on Expedia

8 years ago

This was the most unclean hotel I have ever experi Horrible 

Jerry 

on Expedia

8 years ago

Too much smoke I had reserved a queen size bed in non-smoking room. Received neither. Staff was of no help. The entire hotel reeked of smoke. Got zero sleep. 

Dr. Nissley 

on Expedia

8 years ago

Noisy hotel Walls were paper thin. I barely moved around my room in the morning, and I got a call complaining I was being too loud for others. I could also hear others too clearly. 

Anonymous 

on Expedia

8 years ago

Would not let James check in. They got their money and we did not get the room... My son had to sleep in his truck.... even though I went on line and gave them my credit card. Very unhappy. will not book with expida again 

Austin traveler 

on Expedia

8 years ago

Filthy hotel and horrible service Hair all over the bathroom, front desk guy didn't care about our service at all, beds are similar to concrete blocks with sandpaper for sheets. All around a horrible experience