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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needed to sleep somewhere The door to the room I was given did not lock; you could push on it and it would open. Given another room. Bed was very hard, I woke up stiff and sore. Stairs to lobby looked like it hadn't been swept in weeks. A/C didn't cool room well. Cleaning staff pushing rubbish bin to dumpsters along back parking lot sounded like a jet taking off and woke me on all four trips. (needs soft tires) Doors closing hard reverberated through the thin walls kept waking me. No ice in ice tray. Window gaps allowed... read more
Business response:
We are sorry for the difficulties you experienced during your stay. We have shared your feedback with our team members in an effort to prevent such issues from happening again. We assure you that the problem you described does not reflect our standards, and we hope you will allow us the opportunity to regain your trust on your next visit to this area. Sincerely, Hotel Management
The staff was great. Staff was fabulous and attentive, but, the room/bed was not a comfortable stay.
Business response:
Please accept our sincere apologies for the issues you had with the comfort of your bedding and with your room. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. On a positive note, we are happy you liked our service. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
NO frills - You have to ask for everything! I don't like coming to a hotel and having to ask for everything...coffee maker, dishes, utensils, etc. When we wanted to check out early, they could not do this at the desk - I had to call hotel.com and have them place the call to check out early. When I stay at a hotel, I want convenience, not a "run around". Price also wasn't that great especially for the lack of real service. I won't stay at an Extended Stay ever again. It will remain in my mind as an extended experience of very... read more
Business response:
Danny, thanks for staying at our hotel. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
The fromt desk lady was really nice. Our bed was really hard and the fridge made a lot of noise. Our bed had what seemed like dog hair before we got there but we didn’t realize it til really late. Tried to offer another room but it seemed like the type of hotel that didnt change the sheets anyhow. So we asked for clean sheets and a blanket and just threw all the bed linens to the ground. Not continental breakfast, but “grab and go”.
Business response:
Thank you for taking the time to review our property. We're very sorry that your experience was not up to standard. We would like to offer you our sincerest apologies for what transpired. We have shared your review with our staff and assure you we are taking every possible measure to correct our shortcomings. We hope you will consider a return visit. We will do everything we can to make sure your next stay is great! Sincerely, Hotel Management
My stay The air conditioning/ heater would not get warm or heat the room. The water in the shower was lukewarm never would get hot. The bed was extremely hard and not comfortable at all. Will never stay at a Extended Stay Hotel again.
Business response:
Please accept my apology for not living up to your expectations during your visit. We are extremely sorry for the issues you had with some our in-room amenities and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. We encourage you to try us again in the near future, as we are confident you will enjoy a better stay. Sincerely, Hotel Management
Never staying with this chsin again. There are hardly any amenities. We asked for ice and was told there was an ice tray in our freezer (sure we were staying a night, it was late, so we had time to make our own.... not). Their "grab and go" breakfast was a joke.... granola bars and like warm coffee. The staff was rude and unhelpful.
Business response:
Nicole, thank you for choosing to stay at our hotel and for sharing your concerns. Your feedback will be shared with our team in order to improve our service. We apologize for letting you down, and we hope you will stay with us another time so we can provide you with a more pleasing experience. Sincerely, Hotel Management
The holes check me in a dream home as guest and dog and the dog almost bite me
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix up at check in. We will review your comments with our front desk supervisor, and we will make sure this does not happen again in the future. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
I woke up to someone smoking in their room or the hall. It was disgusting!!
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry as we couldn't hit the mark of your expectations for an exceptional stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
The staff saw me but didn't greet me until I raised my voice saying hello the third time. When checking in, the staff asked information such as personal email address, the employer etc. According to the staff, they collect those information for marketing purpose. When I found out they mistakenly book me for smoking room and wanted to cancel the room. The staff asked me to call Expedia. I contacted the Expedia and had Expedia call the hotel. The staff told Expedia she couldn't do the cancellation due to some policy, which she... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.