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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best... The bed was super hard, the bathroom door would not shut all the way without lifting it up and being loud. The side entrance was propped open which I did not feel was safe. The shower kept going from freezing to really hot the entire time. We will not be staying here again.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. I apologize for the inconvenience you had in your room. Your review will be taken as a tool to ensure that all procedures within our engineering and maintenance departments are being followed. I encourage you to try us again in the near future. I am confident you will enjoy a better visit. Sincerely, General Manager
check the microwave old food in the microwave and under the sink smelled like death. Jr. manager said they would clean it right away and did NOT. They also said they would give us a free night on the next say, but who would want to stay again? Breakfast was a granola bar they forgot to buy.
Business response:
Willie, thank you for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. We have shared your feedback with our housekeeping as well as our front desk team, and will use this as a training opportunity to improve our service delivery. Please give us a second chance to prove ourselves. Sincerely, General Manager
Not What We Expected, Worse! Never enough coffee and other supplies for breakfast; always the SAME food for breakfast every morning. Heard many angry people complaining about breakfast amenities. No daily room cleaning by a maid service. Bathroom sink sprayed water all over counter top. After I complained and they said it was repaired, it continued to spray water all over counter. Light fixture was only on one side of bed. No garbage pickup; causing bad smell in room. Had to take full garbage bucket bag to room down the hall... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
horrible experience People next door were loud talkers and playing music every night, could smell there cigarette smoke in my room. I'm a student and was there for class on weekend. I was scared the entire time because of the type of people who stay there and came home exhausted because of the loud people
Business response:
First and foremost, I would like to offer you my apologies for the inconvenience that you experienced due to other guests at our hotel. We take the safety and security of all of our guests very seriously, so we would have been happy resolve your issue, had you alerted our front desk. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Room overbooked I arrived at Extended Stay at about 9:30 PM, and my booked and paid room was gone due to overbooking. They have rooms available at another Extended Stay Hotel location 20 miles away. It is my first encounter with a hotel overbooking rooms, but the front desk said that overbook rooms happen all the time. Extended Stay has such a cheating practice, I will no longer use this hotel.
Business response:
We apologize that the room you requested was unavailable. We understand your frustration and assure you we made every attempt to correct the matter. We are terribly sorry for this inconvenience and hope you will consider giving us an opportunity to make it up to you. Sincerely, General Manager
Extremely dirty Staff told us they only clean the rooms every 7 days and by the filth level of the room that was being generous.
Business response:
Steph, we sincerely apologize that your room was not serviced and cleaned to the level it should have been and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team to prevent the issues you experienced from happening again. I hope you will return so we can make it up to you. Sincerely, General Manager
This was the most unclean hotel I have ever experi Horrible
Business response:
Jonna, I am disappointed that we did not provide you a better experience and sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. I have shared your feedback with my housekeeping team to take corrective actions immediately. I hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Too much smoke I had reserved a queen size bed in non-smoking room. Received neither. Staff was of no help. The entire hotel reeked of smoke. Got zero sleep.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.