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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room stuffy & Hot We checked in late, after being on the road for hours, just to find that the air conditioner wasn't even on, but what made it worse was that the window was open & couldn't get it to close. We checked out immediately, didn't feel safe, but the young lady couldn't credit us back for the room, she said her manager was the only one that could, & he would call us in the morning. It's been two weeks & I have yet to get a call.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the disappointing experience and that we were unable to resolve this to your satisfaction while you were still here. As this review is anonymous, please contact our General Manager to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
no hot water for showers, commode leaked, no one at service desk in early morning to check out . . .
Business response:
Novella, thank you for staying with us. We apologize for not meeting up to your expectation and for the inconvenience you had while here. We have shared your comments with our maintenance team so that they can fix the issues as soon as possible. We have also taken a note of your feedback and will use them as a training tool to improve our services going further. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Painful Check In A surreal experience. I waited twenty minutes to check in (only one employee was working the desk) only to be told rhat no non-smoking rooms were available, in spite of the fact that Inhad reserved one. An Expedia representative called on my behalf, and a non-smoking room magically became available, although there was still lots of confusion and the price changed several times. If I could have gotten my money back and gone somewhere, anywhere else, I would have. In the end, it took over an hour to check in--... read more
Business response:
Robert, We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to ... read more
You get what you pay for... I booked this hotel because it was the cheapest in the area and really only needed it for a bed to sleep in. Upon check in the desk attendant said "there's a stove in your room in case you want to cook!" Ok great. Get to the room, no burners, just two holes where a burner would be. I go to take a shower, one .05 ounce bottle of watered down shampoo. Thanks for that. I exited the shower and as I was getting dressed I heard someone put a card in the card reader and the door to the room opened..it wa... read more
Business response:
Joey, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future sta... read more
Hotel was dirty, bugs in room, booked this hotel thru hotels.com they took their money and had to pay again because hotel has a policy that they can cancel your room if you don't check in before 6 pm which they did! The only thing pleasant about this hotel was the lady at the front desk who was very apologetic
Business response:
Priscilla, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. We deeply regret the inconvenience caused, and please give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
This place is getting worst No hot water for entire of my stay. They try to fix it but no it never fixed.
Business response:
We certainly apologize for the maintenance issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Disaster experince Multiple mishaps with the rooms - since I had to change 3 times. Bathroom dirty, windows open and wouldn't lock, door to room/hallway would not lock. My one and only experience at Extended Stay
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
I would not recommend My room had a very strong odor to humidity. I found hairs on the sheets and shower. I don't mind if the place is old, but it has to be clean. This was not the case, so I checked out very early the next morning, and went to another place.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
bad stay Staff are not approachable the way they talk, rooms are so smelly & toilets are not working. I expected a good free breakfast as they said on their hotel info but its just grab & go breakfast a muffin & coffee.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.