Extended Stay America - Austin - Southwest

Gregory 

on Expedia

8 years ago

Reserved non smoking room and was put in smoking room because none of the non smoking rooms had been cleaned. When I asked why, they said no staff to clean them. Horrible experience. Stay away from this hotel. 

richard 

on Expedia

8 years ago

Hair clippings and dead lice around bathroom sink Stayed there many times. Worse experience every time I stay there. I will not stay there, again. Hair clippings in and around bathroom sink along with 2 dead lice! Gave me a feeling that room had not been sufficiently and bathroom had a sour odor. Ugh! Takes forever for hot water in shower. Would rather pay more, and will in future, for a clean room, elsewhere. Would not recommend staying there to anyone. 

Paula 

on Expedia

8 years ago

Not worth the discount I put my mother up here for thanksgiving. The first (and only) night she was there, she saw clearly drugged out people cursing at the front desk guy for no reason, had a window in her room that wouldn't close all night (and it got really cold), and had to ask for basic items like soap and working light bulbs in the room. Needless to say, we checked her out the next day and found another hotel. 

Anonymous 

on Expedia

8 years ago

You get what you pay for. We got into town late and exhausted. Check in was smooth and staff was friendly. First step into our room the floor was sticky and smelled of mold. We decided it wasn't that big of a deal and carried on. We went out to grab snacks and drinks and came back to the sticky floor room or mold to only find out our refrigerator was not working and also covered with mold. I phoned down to front desk and there was no answer, so I decided to go down there. Waited for 20 minutes and no one was there to help. T... read more

Anonymous 

on Expedia

8 years ago

Convienient, old , pricey, no hot water! We did not have any hot water! Because we booked through Hotels.com they were not able to comp our room. 

Susan 

on Expedia

8 years ago

Do not book this hotel. The front desk woman was rude upon check in. The hotel was dirty and smelled like garlic or something else throughout. The room was less than clean, the bedding smelled a little foul, I used only a small carry on so I assumed there would be at least shampoo, alas there was none. Oh and upon my return after a concert there was a drunk man asleep in the entryway. This place is sketchy at best, and I am being kind. I travel a lot and don't expect luxury for $149.00 but this was beyond....I don't even kno... read more

Mary 

on Expedia

8 years ago

Not clean The hotel was in poor condition. The rooms had a horrible odor. We had to buy febreeze and clorox wipes to clean our room 

Venugopal 

on Expedia

8 years ago

no hot water in the shower and did not fix next day even after reporting issue.