Extended Stay America - Austin - Southwest

Dr. Nissley 

on Expedia

8 years ago

Noisy hotel Walls were paper thin. I barely moved around my room in the morning, and I got a call complaining I was being too loud for others. I could also hear others too clearly. 

Anonymous 

on Expedia

8 years ago

Would not let James check in. They got their money and we did not get the room... My son had to sleep in his truck.... even though I went on line and gave them my credit card. Very unhappy. will not book with expida again 

Austin traveler 

on Expedia

8 years ago

Filthy hotel and horrible service Hair all over the bathroom, front desk guy didn't care about our service at all, beds are similar to concrete blocks with sandpaper for sheets. All around a horrible experience 

Anonymous 

on Expedia

8 years ago

stuck in Austin We tried 3 rooms before we found one that didn't smell. The bed was rough. Overall not a pleasant experience. 

Unhappy in Aust 

on Expedia

8 years ago

Worn out Hotel, breakfast is a joke. I wouldn't recommend this to my worst enemy. For this price it should be way better. 

S 

on Expedia

8 years ago

Terrible Unclean room When we arrived there was a sticky substance on the floor I asked if they could send house keeping to clean. i was told no because they had no housekeeping available. I put a towel over it and waited to be clean. The next day, the room was not clean at all. I ask that the room be clean they said they did not have housekeeping available. It was terrible and unbelievable. 

Eduardo 

on Expedia

8 years ago

Breakfast was coffee and 2 granola bars It was not that bad, but, first of all, when we enter the room we found a dirty towel. I ask the front deck person regarding breakfast and he told me that they offer blueberry muffins, coffee, tea, and something else, but in the website it says Continental breakfast. Next morning I just found coffee, tea and a couple granola bars. 

Tippi 

on Expedia

8 years ago

Just pick another hotel.....skip this one I don't have a lot of good things to say about this hotel. First of all, it was a bit tricky to get to. There are no clear signs from the road on how to get to the hotel. There seems to be some construction around the property. The hotel is a bit run down and needs some serious remodeling. This hotel does not offer free housekeeping services which I found out later on. They charge a fee for housekeeping. The room is ok. I called the front desk to ask for an additional pillow and no o... read more