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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Hotel with only cleening service once a week Realy bad experience, not worth the money they charge
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced uncleanliness at our hotel and that our housekeeping policy was an inconvenience. Our housekeeping staff have been addressed on the proper cleaning standards and we will work on making sure room are double checked. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The staff was friendly and check in was fast, however the hotel was not clean. The room condition was terrible, floors were sticky therefore not properly clean. Bathroom didn't have a trash can, not even one under the desk as most hotels will have. The bath tub was clogged with hair and even found dirty socks from the previous guest and that was completely unacceptable.
Bathroom door falling roaches had to be moved three times because the heater didn't work dirty towels left under sink and dirty q tips also was woken at five am by some arguing nieghbors and to top it off the phones don't work in rooms this hotel needs a lot of work not worth the price
Reserved non smoking room and was put in smoking room because none of the non smoking rooms had been cleaned. When I asked why, they said no staff to clean them. Horrible experience. Stay away from this hotel.
Hair clippings and dead lice around bathroom sink Stayed there many times. Worse experience every time I stay there. I will not stay there, again. Hair clippings in and around bathroom sink along with 2 dead lice! Gave me a feeling that room had not been sufficiently and bathroom had a sour odor. Ugh! Takes forever for hot water in shower. Would rather pay more, and will in future, for a clean room, elsewhere. Would not recommend staying there to anyone.
Not worth the discount I put my mother up here for thanksgiving. The first (and only) night she was there, she saw clearly drugged out people cursing at the front desk guy for no reason, had a window in her room that wouldn't close all night (and it got really cold), and had to ask for basic items like soap and working light bulbs in the room. Needless to say, we checked her out the next day and found another hotel.
You get what you pay for. We got into town late and exhausted. Check in was smooth and staff was friendly. First step into our room the floor was sticky and smelled of mold. We decided it wasn't that big of a deal and carried on. We went out to grab snacks and drinks and came back to the sticky floor room or mold to only find out our refrigerator was not working and also covered with mold. I phoned down to front desk and there was no answer, so I decided to go down there. Waited for 20 minutes and no one was there to help. T... read more
Convienient, old , pricey, no hot water! We did not have any hot water! Because we booked through Hotels.com they were not able to comp our room.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.