Extended Stay America - Austin - Southwest

Anonymous 

on Expedia

9 years ago

You get what you pay for. We got into town late and exhausted. Check in was smooth and staff was friendly. First step into our room the floor was sticky and smelled of mold. We decided it wasn't that big of a deal and carried on. We went out to grab snacks and drinks and came back to the sticky floor room or mold to only find out our refrigerator was not working and also covered with mold. I phoned down to front desk and there was no answer, so I decided to go down there. Waited for 20 minutes and no one was there to help. T... read more

Anonymous 

on Expedia

9 years ago

Convienient, old , pricey, no hot water! We did not have any hot water! Because we booked through Hotels.com they were not able to comp our room. 

Susan 

on Expedia

9 years ago

Do not book this hotel. The front desk woman was rude upon check in. The hotel was dirty and smelled like garlic or something else throughout. The room was less than clean, the bedding smelled a little foul, I used only a small carry on so I assumed there would be at least shampoo, alas there was none. Oh and upon my return after a concert there was a drunk man asleep in the entryway. This place is sketchy at best, and I am being kind. I travel a lot and don't expect luxury for $149.00 but this was beyond....I don't even kno... read more

Mary 

on Expedia

9 years ago

Not clean The hotel was in poor condition. The rooms had a horrible odor. We had to buy febreeze and clorox wipes to clean our room 

Venugopal 

on Expedia

9 years ago

no hot water in the shower and did not fix next day even after reporting issue. 

abraham 

on Expedia

9 years ago

Bug problem One of the worst hotels I have ever stay at, should of read the other comments of other guess, hotel has fleas, room smell bad, staff looked like they did not want to be there to help. The price was awful and had no breakfast, even though they said they did. We cut our stay there short, went to a better hotel. 

Curtis 

on Expedia

9 years ago

Hard to Find and Not Clean After I lugged all of my stuff to my room and settled in, I went into the bathroom and it was completely filthy and hadn't been cleaned! I'd walk barefoot in the room and when I stepped in the shower, my soles were filthy. I don't think that they ever cleaned the carpet or flooring.