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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was trash! Old, dirty, poorly maintained, rare to come in contact with ANY staff. The beds are uncomfortable, pillow are flat, no amenities to speak of… The booking site mentions bkfst included and that’s definitely not the case. Unsightly characters were commonly seen around the property, grilling in the parking lot, or working on cars. Only positive is that it’s a pet friendly property. Won’t ever be going back! Yuck
Business response:
Dear Stephanie, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next ... read more
towels were dirty. tv didn't have working remote. no breakfast available. shower took 20 minutes to go from frigid to tepid.
Business response:
Dear Matt, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
I was told breakfast is included when I booked the room, but in the morning, there was only dark coffee available without even any cream. They told me it is because of supply chain problem.
Business response:
Dear Alireza, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns and will address them adequately as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management
The floors in the room were sticky. The water was too hot for a shower, the cold maybe wasn’t working because the temps wouldn’t adjust. Staff was not available. We had to wait for a few minutes before someone came to the front desk.
Business response:
Dear Daniel, Thank you for taking the time to share your valuable feedback. We apologize for the inconvenience caused by the shower and even more so for not addressing this promptly. We have reviewed your comments with our team to ensure such matters do not affect future guests. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay you deserve.Sincerely,Hotel Management
Homeless hang around the property. Weird chemical smell in the room. No ice machines.
Business response:
Dear Jason, We value you as our guest and appreciate your taking the time to review our hotel. We were disappointed to read about your issues and sincerely apologize for not meeting your expectations. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demo... read more
Disgusting and extremely expensive
Business response:
Dear Maria, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Will not return! The moment we walked in, we were met with rudeness, pretty much. We arrived in town quite early, so we thought we'd visit with my daughters since they were already there. Although we understand the privacy of patrons when we asked about my daughter, they were rude when my girlfriend needed a restroom and would not help her. Why would we just walk into a random hotel for a restroom?? About 30 minutes before our check-in time, we asked if we can go ahead and check in since we were there, in a rude way, we were... read more
Business response:
Dear Richard, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with our service. Please accept our apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.