Extended Stay America - Austin - Southwest

Shannon 

on Expedia

2 years ago

My room was disgusting not cleaned, raw hamburger as well as many other things left in the fridge. There was pee on the matress pad still smelled of urine. The facility smelled. Staff was nice and offered a new room but I just wanted to get out of there, they refunded me immediately. The people I rode with their room wasnt cleaned and had roaches. They were also treated well from staff and was refunded. 

Anonymous 

on Expedia

2 years ago

Worst hotel we've ever stayed at. The front desk person made us do his job and contact Hotels.com to get the code the hotel needed to get our payment from hotels.com. It took over an hour. The manager just stood there and did nothing to help. We killed 4 roaches in our room. Non-smoking room that stunk of smoke. The whole place was disgusting. Then when we went to checkout to at 5:45am to get to the airport there was no one at the desk. I called ESA main phone line and they just told me to use 0 from our room phone to call t... read more

John 

on Expedia

2 years ago

Room smelled like urine. 

Apryl E 

on Expedia

2 years ago

The property itself is very outdated and floors and walls had lots of stains and everything smelled like old smoke, but we were willing to look past that because it is a cheap 2-star hotel and some of that is to be expected. The front desk staff were friendly and helpful, which we appreciated. We were disappointed at the lack of amenities in the room (only one single shampoo bottle, one soap bar, and one washcloth), but we figured we could probably just ask for more when we needed them. But then within 10 minutes of getting ... read more

Erika 

on Expedia

2 years ago

I consider the property could be in better conditions. The hotel needs to be better cleaned. I just spent two days and the whole saturday there was trash in front of the building, that was picked up sunday morning. My reservation said breakfast included, and it was just coffee. Terrible service and hotel. Never going back there. 

Theresa 

on Expedia

2 years ago

Very old hotel with what is to believed to be some homeless people staying to our surprise. The photos online appear to be as a nice hotel with kitchenette’s for the typical traveler. The free breakfast consisted of coffee and a tiny prepackaged muffin. It was not the cleanest place however the staff was very friendly. 

ROSE ANNE 

on Expedia

2 years ago

The worst stay ever. The place is so dirty. Check in took 45mins at 11pm because the reception is so slow. The whole place stinks. The sheets seemed like it didn’t get washed because it was itchy to lay down. The bathroom is dirty, even had an empty soda can under the sink. I had to book another hotel for the next day.