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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is very run down. Paint peeling etc. They have removed everything from the kitchens in the rooms and it has to be checked out individually. The environment felt very unsafe to me to be a single female. The clientele felt “iffy.” And then someone pulled the fire alarm in the middle of the night. It was a big fat no for me.
Business response:
Dear Emily, Thank you for being our guest and reviewing our hotel. Please accept our sincere apologies for failing to meet the high standards you should always expect from us. We appreciate you pointing out specific parts where we can improve. And we will certainly review your valuable comments with the appropriate individuals to ensure such issues do not affect our future guests. We appreciate your feedback as it helps us improve our hotel moving forward. We hope you will consider trying us again so we can leave you with a ... read more
Staff are accommodating but barely see them in The front desk if we need something. I was issued two door keys that the other is not working. I told the front desk about the not working door keys but instead of giving me a new one in which the key are obviously old, he reprogrammed it. It works one time and then not working again and I just fed up of telling the front about anything, it’s just horrible. My expectations ti the price I paid was not met. During the booking, I was told there’s a breakfast but it turn out just a ... read more
Business response:
Dear Ricky, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Please stay with us again.Sincerely,Hotel Management
Extended stay America Austin southwest The stay was awful! The room was very dirty! Used Q-tips were underneath the bedside night stand. The refrigerator was rusty and the freezer started defrosting and leaking! There were stains on the desk chair and i don't want to know what kind of stains they were! This by far, is the worse hotel I've ever stayed in!
Business response:
Dear Emilio, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Found bugs under the microwave
Business response:
Dear Ashley, Thank you for being our guest. We are disappointed that we may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely, Hotel Management
Crappy hotel. Awful conditions. Carpet smells. Furniture is dated.
Business response:
Dear Guest, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. Sincerely,Hotel Management
The staff was difficult to find at front desk. The room had roaches; staff did not seem to care or offer a different room. Will not be back
Business response:
Dear David, Thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.