Extended Stay America - Austin - Southwest

Amber 

on Expedia

3 years ago

The hotel was very dirty! Unkept for a long time. Kenny was doing his best and was trying to be very accommodating but the hotel is in general disrepair and has not been properly maintained. - We ended up leaving a day early and couch surfed at a families home because it was so disgusting. 

Tony 

on Expedia

3 years ago

It was dirty and there were bugs crawling in the walls. I could not stay there and got a refund. 

jessica 

on Expedia

3 years ago

The exterior makes you think it’s a nice hotel but when you get to your room it’s not what it appears. The bathroom was dirty and sheets were dirty. They didn’t have people to clean and instead of letting people know their rooms wouldn’t be available because of this they let us stay in dirty rooms!! 

Amber 

on Expedia

3 years ago

AC in our room was broken. In 95 degree weather. We asked to change rooms for one with working AC and the front desk told us they were fully booked. Went down to cancel our stay in person because it was too hot in the room to stay there safely, and suddenly the man down there had magically found an available room… The rooms were also very dirty. Walked from shower to the bed (very short distance) and bottom of feet were black with dirt. Disgusting. Would not recommend staying here. 

Charmaine 

on Expedia

3 years ago

I had to wait a good 15minutes before i can check in. Nobody was on the front desk. I called the phone 4 times and it was ringing in front of me. Same thing happen on check out, i waited a good 10minutes before somebody showed up in the front desk. I called the phone again and it was just ringing and nobody pick up and answered. Also the microwave was so dirty with dried food debris all over. I actually clean it myself before using it. Also the chair is dirty too and had stains. On the positive note, the bed is clean. 

Mickey 

on Expedia

3 years ago

The only staff member was friendly. He was stretched to thin and had to do everything. The place was filthy!! From the entry to my room. The elevator had trash and it looked like it had not been swept in a month or mopped. The walls and doors needed cleaning. My room had good AC and clean sheets and floor. The rest was filthy. Microwave oven had spills inside dirty. The sink was dirty. Bathroom was the worst. Hair and shave stubble in sink and countertop. The faucets were dirty. Bath and shower was filthy soap scum and hair.... read more

Cinthia 

on Expedia

3 years ago

La verdad olía horrible, a viejo y a perro mojado! La habitación se veia sucia y olía muy mal. En las fotos se ve muy bien, hotel cumplidor, pero no. El señor que nos atendió excelente, una persona de la 3era edad muy amable. 

Malik 

on Expedia

3 years ago

bad there was hair every where blood on the shower curtain the breakfast was not like they said and the coffee was burnt