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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is kind of difficult to find the Hotel, the entrance is dangerous and the place is old, my sink had some mold and the water for the shower is not hot, it is warm enough to take a shower but it is not hot, in case you like hot showers.
Business response:
Dear Alina, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
My room was disgusting not cleaned, raw hamburger as well as many other things left in the fridge. There was pee on the matress pad still smelled of urine. The facility smelled. Staff was nice and offered a new room but I just wanted to get out of there, they refunded me immediately. The people I rode with their room wasnt cleaned and had roaches. They were also treated well from staff and was refunded.
Business response:
Dear Shannon, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better i... read more
Worst hotel we've ever stayed at. The front desk person made us do his job and contact Hotels.com to get the code the hotel needed to get our payment from hotels.com. It took over an hour. The manager just stood there and did nothing to help. We killed 4 roaches in our room. Non-smoking room that stunk of smoke. The whole place was disgusting. Then when we went to checkout to at 5:45am to get to the airport there was no one at the desk. I called ESA main phone line and they just told me to use 0 from our room phone to call t... read more
Business response:
Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our concerned team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Room smelled like urine.
Business response:
Dear John, thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it... read more
The property itself is very outdated and floors and walls had lots of stains and everything smelled like old smoke, but we were willing to look past that because it is a cheap 2-star hotel and some of that is to be expected. The front desk staff were friendly and helpful, which we appreciated. We were disappointed at the lack of amenities in the room (only one single shampoo bottle, one soap bar, and one washcloth), but we figured we could probably just ask for more when we needed them. But then within 10 minutes of getting ... read more
Business response:
Dear Apryl, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincer... read more
I consider the property could be in better conditions. The hotel needs to be better cleaned. I just spent two days and the whole saturday there was trash in front of the building, that was picked up sunday morning. My reservation said breakfast included, and it was just coffee. Terrible service and hotel. Never going back there.
Business response:
Dear Erika, thank you for being our guest. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests. Our housekeeping team is coached to review the areas to improve. Also, we are sorry you were not happy with our complimentary breakfast, and your comments will be shared with our Brand Leaders so they know our guests' desires regarding breakfast choices. We hope you will give us another opportunity to ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.