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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old hotel with what is to believed to be some homeless people staying to our surprise. The photos online appear to be as a nice hotel with kitchenette’s for the typical traveler. The free breakfast consisted of coffee and a tiny prepackaged muffin. It was not the cleanest place however the staff was very friendly.
Business response:
Dear Theresa, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The worst stay ever. The place is so dirty. Check in took 45mins at 11pm because the reception is so slow. The whole place stinks. The sheets seemed like it didn’t get washed because it was itchy to lay down. The bathroom is dirty, even had an empty soda can under the sink. I had to book another hotel for the next day.
Business response:
Dear ROSE, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The hotel was very dirty! Unkept for a long time. Kenny was doing his best and was trying to be very accommodating but the hotel is in general disrepair and has not been properly maintained. - We ended up leaving a day early and couch surfed at a families home because it was so disgusting.
Business response:
Dear Amber, we apologize for the housekeeping and maintenance issue you faced, and we regret the inconvenience this undoubtedly caused during your stay. Our Housekeeping and Maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. However, we appreciate you recognizing the service provided by our associate, Kenny. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the ... read more
It was dirty and there were bugs crawling in the walls. I could not stay there and got a refund.
Business response:
Dear Tony, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider st... read more
The exterior makes you think it’s a nice hotel but when you get to your room it’s not what it appears. The bathroom was dirty and sheets were dirty. They didn’t have people to clean and instead of letting people know their rooms wouldn’t be available because of this they let us stay in dirty rooms!!
Business response:
Dear jessica, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new one after your arrival. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope you will consider this an isolated incident and return for another stay.Sincerely,Hotel Management
AC in our room was broken. In 95 degree weather. We asked to change rooms for one with working AC and the front desk told us they were fully booked. Went down to cancel our stay in person because it was too hot in the room to stay there safely, and suddenly the man down there had magically found an available room… The rooms were also very dirty. Walked from shower to the bed (very short distance) and bottom of feet were black with dirt. Disgusting. Would not recommend staying here.
Business response:
Dear Amber, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management
I had to wait a good 15minutes before i can check in. Nobody was on the front desk. I called the phone 4 times and it was ringing in front of me. Same thing happen on check out, i waited a good 10minutes before somebody showed up in the front desk. I called the phone again and it was just ringing and nobody pick up and answered. Also the microwave was so dirty with dried food debris all over. I actually clean it myself before using it. Also the chair is dirty too and had stains. On the positive note, the bed is clean.
Business response:
Dear Charmaine, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.