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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was difficult to find at front desk. The room had roaches; staff did not seem to care or offer a different room. Will not be back
Business response:
Dear David, Thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
It is kind of difficult to find the Hotel, the entrance is dangerous and the place is old, my sink had some mold and the water for the shower is not hot, it is warm enough to take a shower but it is not hot, in case you like hot showers.
Business response:
Dear Alina, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
My room was disgusting not cleaned, raw hamburger as well as many other things left in the fridge. There was pee on the matress pad still smelled of urine. The facility smelled. Staff was nice and offered a new room but I just wanted to get out of there, they refunded me immediately. The people I rode with their room wasnt cleaned and had roaches. They were also treated well from staff and was refunded.
Business response:
Dear Shannon, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better i... read more
Worst hotel we've ever stayed at. The front desk person made us do his job and contact Hotels.com to get the code the hotel needed to get our payment from hotels.com. It took over an hour. The manager just stood there and did nothing to help. We killed 4 roaches in our room. Non-smoking room that stunk of smoke. The whole place was disgusting. Then when we went to checkout to at 5:45am to get to the airport there was no one at the desk. I called ESA main phone line and they just told me to use 0 from our room phone to call t... read more
Business response:
Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our concerned team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.