Extended Stay America - Austin - Southwest

Slade B 

on Expedia

3 years ago

Hotel is very tired and needs renovating. 

Luz 

on Expedia

3 years ago

Common areas very dirty, room questionable. Will not stay here again. 

Stephen Bond 

on Expedia

3 years ago

Terrible experience. When I arrived, I was told that they had no record of my reservation/ confirmation - nor any rooms. After two flights diverted and a really long day… Despite my shows the confirmation from months ago. Time passed, I had to go through it all w Hotels.com on chat then w two ( inefficient!) different people on the phone. Finally 1 of your folks made me a different reservation 10 minutes drive away at 10 pm. That hotel was more $$( way overpriced) and hotels paid the difference. Alm in all a lousy experience... read more

Shelby 

on Expedia

3 years ago

The place was clean, but the shower was cold and didn't have any pressure and there wasn't a hair dryer. 

Deborah 

on Expedia

3 years ago

Rooms are stripped bare of ALL the things you go to an Extended Stay hotel for. No hairdryer, no coffee maker, no dishes/glasses/flatware. Per staff, everything is now downstairs for sanitation purposes. This can be resolved by keeping soap or anti-bacterial wipes int he rooms, or by providing at least disposable flatware. Very disappointing experience. I will not go back. 

Evelia 

on Expedia

3 years ago

What a NIGHTMARE staying here! Our night sleep was interrupted by a phone call from the receptionist at 12:30am stating a guess apparently under the influence of alcohol has left his luggage in our room and demanding his items back. After we said we do not have anything it must be a mistake than with that not being enough, receptionists comes and nocks in our room 10 min later saying the guest has threatened us to call the police for theft items (I mean are you kidding me?) We couldn’t believe what was happening! We got brut... read more