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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like urine.
Business response:
Dear John, thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it... read more
The property itself is very outdated and floors and walls had lots of stains and everything smelled like old smoke, but we were willing to look past that because it is a cheap 2-star hotel and some of that is to be expected. The front desk staff were friendly and helpful, which we appreciated. We were disappointed at the lack of amenities in the room (only one single shampoo bottle, one soap bar, and one washcloth), but we figured we could probably just ask for more when we needed them. But then within 10 minutes of getting ... read more
Business response:
Dear Apryl, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincer... read more
I consider the property could be in better conditions. The hotel needs to be better cleaned. I just spent two days and the whole saturday there was trash in front of the building, that was picked up sunday morning. My reservation said breakfast included, and it was just coffee. Terrible service and hotel. Never going back there.
Business response:
Dear Erika, thank you for being our guest. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests. Our housekeeping team is coached to review the areas to improve. Also, we are sorry you were not happy with our complimentary breakfast, and your comments will be shared with our Brand Leaders so they know our guests' desires regarding breakfast choices. We hope you will give us another opportunity to ... read more
Very old hotel with what is to believed to be some homeless people staying to our surprise. The photos online appear to be as a nice hotel with kitchenette’s for the typical traveler. The free breakfast consisted of coffee and a tiny prepackaged muffin. It was not the cleanest place however the staff was very friendly.
Business response:
Dear Theresa, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The worst stay ever. The place is so dirty. Check in took 45mins at 11pm because the reception is so slow. The whole place stinks. The sheets seemed like it didn’t get washed because it was itchy to lay down. The bathroom is dirty, even had an empty soda can under the sink. I had to book another hotel for the next day.
Business response:
Dear ROSE, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The hotel was very dirty! Unkept for a long time. Kenny was doing his best and was trying to be very accommodating but the hotel is in general disrepair and has not been properly maintained. - We ended up leaving a day early and couch surfed at a families home because it was so disgusting.
Business response:
Dear Amber, we apologize for the housekeeping and maintenance issue you faced, and we regret the inconvenience this undoubtedly caused during your stay. Our Housekeeping and Maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. However, we appreciate you recognizing the service provided by our associate, Kenny. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the ... read more
It was dirty and there were bugs crawling in the walls. I could not stay there and got a refund.
Business response:
Dear Tony, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider st... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.