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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only staff member was friendly. He was stretched to thin and had to do everything. The place was filthy!! From the entry to my room. The elevator had trash and it looked like it had not been swept in a month or mopped. The walls and doors needed cleaning. My room had good AC and clean sheets and floor. The rest was filthy. Microwave oven had spills inside dirty. The sink was dirty. Bathroom was the worst. Hair and shave stubble in sink and countertop. The faucets were dirty. Bath and shower was filthy soap scum and hair.... read more
Business response:
We apologize that the room did not meet your expectations. We arededicated to improve your stay with us. Fell free to reach out to either the GM or AGM
La verdad olía horrible, a viejo y a perro mojado! La habitación se veia sucia y olía muy mal. En las fotos se ve muy bien, hotel cumplidor, pero no. El señor que nos atendió excelente, una persona de la 3era edad muy amable.
Business response:
Dear Cinthia, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
bad there was hair every where blood on the shower curtain the breakfast was not like they said and the coffee was burnt
Business response:
Dear Malik, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
This place was kinda sketch - I would not take my family
Business response:
Dear Rebecca, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Meh Staff was great. Hotel was clean and kept up nice. Shower was cold, I let the staff know and they sent an engineer to tell me it was working but the shower was still cold. On my last day of seven day stay-the shower was warm much to my surprise. I also was surprised not to have a coffee maker even though I see it on the site now. The location was difficult to access and nearly impossible to reach without a car even though it's near shopping it's not walkable.
Business response:
Thank you for taking the time to review your stay. We are glad to know that you were impressed with your clean suite and our courteous staff. However, we are sorry for the maintenance issues you experience while here. Please know that in-room amenities such as hairdryers and coffee machines are kept at the front desk and are always available upon guest request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to have another opportunity to make your next v... read more
Checked in late and tired, room keys did not work, had to be changed twice. Ring of black mold on bathroom sink, hallway and room smelled musty. People smoking marijuana on the property. Shower water started out lukewarm, then went completely cold. "Breakfast" consisted of pre-packaged muffins and granola bars. When the staff were told about the water issue, they said they already knew that was a problem.
Business response:
James, please accept our sincerest apologies for not living up to your expectations, which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve our guest experience. Please consider choosing us again, so we can restore your faith in us. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.