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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The exterior makes you think it’s a nice hotel but when you get to your room it’s not what it appears. The bathroom was dirty and sheets were dirty. They didn’t have people to clean and instead of letting people know their rooms wouldn’t be available because of this they let us stay in dirty rooms!!
Business response:
Dear jessica, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new one after your arrival. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope you will consider this an isolated incident and return for another stay.Sincerely,Hotel Management
AC in our room was broken. In 95 degree weather. We asked to change rooms for one with working AC and the front desk told us they were fully booked. Went down to cancel our stay in person because it was too hot in the room to stay there safely, and suddenly the man down there had magically found an available room… The rooms were also very dirty. Walked from shower to the bed (very short distance) and bottom of feet were black with dirt. Disgusting. Would not recommend staying here.
Business response:
Dear Amber, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management
I had to wait a good 15minutes before i can check in. Nobody was on the front desk. I called the phone 4 times and it was ringing in front of me. Same thing happen on check out, i waited a good 10minutes before somebody showed up in the front desk. I called the phone again and it was just ringing and nobody pick up and answered. Also the microwave was so dirty with dried food debris all over. I actually clean it myself before using it. Also the chair is dirty too and had stains. On the positive note, the bed is clean.
Business response:
Dear Charmaine, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
The only staff member was friendly. He was stretched to thin and had to do everything. The place was filthy!! From the entry to my room. The elevator had trash and it looked like it had not been swept in a month or mopped. The walls and doors needed cleaning. My room had good AC and clean sheets and floor. The rest was filthy. Microwave oven had spills inside dirty. The sink was dirty. Bathroom was the worst. Hair and shave stubble in sink and countertop. The faucets were dirty. Bath and shower was filthy soap scum and hair.... read more
Business response:
We apologize that the room did not meet your expectations. We arededicated to improve your stay with us. Fell free to reach out to either the GM or AGM
La verdad olía horrible, a viejo y a perro mojado! La habitación se veia sucia y olía muy mal. En las fotos se ve muy bien, hotel cumplidor, pero no. El señor que nos atendió excelente, una persona de la 3era edad muy amable.
Business response:
Dear Cinthia, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
bad there was hair every where blood on the shower curtain the breakfast was not like they said and the coffee was burnt
Business response:
Dear Malik, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
This place was kinda sketch - I would not take my family
Business response:
Dear Rebecca, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.