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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad check in. Took 30 mins. No one ahead of us. No daily room cleaning or towels. Old property. Comparable to Motel 6.
Business response:
Jim, thank you for being your guest. We apologize for the time taken during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we are sorry our hotel did not meet all of your expectations. We have made note of your comments regarding our hotel and will keep those in mind for future enhancements. Furthermore, our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a f... read more
Hotel is very tired and needs renovating.
Business response:
Slade, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment with the age our property reflected. We have noted your concern and will utilize it at the time when we are planning our future remodeling. Your constructive feedback matters a lot, and we hope to serve you again. Sincerely, Hotel Management
Common areas very dirty, room questionable. Will not stay here again.
Business response:
Luz, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Terrible experience. When I arrived, I was told that they had no record of my reservation/ confirmation - nor any rooms. After two flights diverted and a really long day… Despite my shows the confirmation from months ago. Time passed, I had to go through it all w Hotels.com on chat then w two ( inefficient!) different people on the phone. Finally 1 of your folks made me a different reservation 10 minutes drive away at 10 pm. That hotel was more $$( way overpriced) and hotels paid the difference. Alm in all a lousy experience... read more
Business response:
Stephen, thank you for the candid review. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The place was clean, but the shower was cold and didn't have any pressure and there wasn't a hair dryer.
Business response:
Shelby, thank you for your review. We are sorry for the issue you had with the shower and with the lack of amenities in your room. We have shared your feedback with the team to look into it and ensure future guests do not experience the same. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Rooms are stripped bare of ALL the things you go to an Extended Stay hotel for. No hairdryer, no coffee maker, no dishes/glasses/flatware. Per staff, everything is now downstairs for sanitation purposes. This can be resolved by keeping soap or anti-bacterial wipes int he rooms, or by providing at least disposable flatware. Very disappointing experience. I will not go back.
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure ... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.