This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where my room was at was quiet ,that is what I liked . The rooms was fair, upon entering the rooms the doorway to my room made me want to leave the premises. IT was very dirty and needed to be sweep,not only my doorway but the whole floor.I brought this to a lady by the name of Miesha at the front desk and she said to me excuse me as if it was a problem. Also not enough washcloths are dishes are pots. I was told that they needed to be washed. I had to keep coming to the front desk for everything. The ladies who cleaned the r... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
The room was too small. It smelled musty and I sneezed all night from that. The beds were hard and breakfast was coffee, granola bars, and packaged muffins. I don’t consider that breakfast. Will not stay there again.
Business response:
Hannah, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Trouble I will never stay there.
Business response:
William, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The staff checking in and out were very pleasant. The website stated they were a non-smoking facility and the room reaked of cigarte smoke. The breakfast bar is a joke, do not plan on eating.
Business response:
Thank you for posting a review of your visit. Although you were pleased with the service provided by our front desk associates, we apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We ... read more
I liked the location of the hotel/near the airport-- at check-in we needed to wait while a gentleman had an in-depth and apparently logical reason to complain. Then the room was supposed to be non-smoking but was obviously a smoking room as it had quite the stale smoke odor, then our sleep was ruined by the party going on by several rooms near and under us. I almost called the police on several occasions as the screaming and door slamming continued until we finally left around 3AM. It felt safer to go sit at the airport for ... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I checked in 3 rooms two of the rooms have people already checked in the property itself is run down it really needs an upgrade
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk, and we're working with them to make sure such incidents do not happen again. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.