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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dead roaches in closet, blood on toilet seat, cigarette burns in the bed sheets. Checked in and out in 15 minutes. Requested refund which took 3 times as long as we were in room. Would never recommend.
Business response:
Charlie, thank you for writing us back. It is disappointing to know we couldn’t accommodate you this time. A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback regarding your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincer... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was much too noisy and other guests were not pleasant or polite to the staff. Even with a loud fan going all night, i could hear people coming and going upstairs which means poor constructuon and no soubd proofing in the building. I will stay somewhere else on my next trip to baltimore.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
I’ve been staying here several times a month and was perfectly happy with this property. During my most recent visit, I checked into the room and immediately heard a large dog barking nonstop. I called the front desk and the woman told me they’re a pet friendly hotel. She refused to come to the room and listen to the barking dog citing this policy as justification. I was not offered a different room but instead had to ask if I could be moved. When I went to pick up a new key there were other guests in the office to complain ... read more
Business response:
Thank you for returning to our hotel. We sincerely apologize for the noise you experienced while you were here and for the discourteous behavior of our front desk associate. Please be assured that we have shared your feedback with our team, and we’re investigating the problem to make improvements so that this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Did not provide airport parking like advertised. Misleading advertising
Run down, at 7 am lady in office said I can’t get you a copy of your room charges, you have to wait for someone else
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the condition of our property will help us improve our future guest experiences moving forward. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Managem... read more
The customer service was great easy check in. Airport Transport didn't come in the morning and coffee bar was not open at the time that was stated. Room was clean and comfortable.
Business response:
Thank you for being our guest and for taking time to review your experience. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your feedback as it will help us improve our facilities moving forward. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Water leak in bathroom.................. .......water leak from refrigerator
Business response:
Thanks for being our guest. We apologize for the maintenance issue in your room which impacted your stay. Your room is being inspected and remedial action are taken by our maintenance team to ensure such issues don't happen again. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Disappointing stay I booked a "suite" but there were no dishes/utensils/glasses etc for eating in the kitchenette area, no coffee machine, and the refrigerator was not cold - I put drinks in the freezer to keep them cool. The bathroom was fine, bedding was fine. I was unhappy as my suite which ended up being a room with a kitchenette on the one wall was not appropriate for work at all. I had to use the bar/table as a desk station for my computer work area. This was a business travel, but I could not work that night because t... read more
Business response:
Danna, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.