This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shuttle was not provided, as expected. Office doesn't work 24 hours, opens at 7. So if u have to leave at 5, leave room entrance card on table, lock a room and leave, I guess...
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Customer service was nice. The rooms however smelled. Changed twice but both rooms smell like stale cigarette or weed.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
You can hear everyone in the next rooms walking, talking and drinking. Room doesnt even have a hair dryer or coffee pot! My flight is at 6am and breakfast and air port shuttle only start at 6am. Definitely not worth it!!!!
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Also, the hair dryer and coffee pot are available and complimentary at the front desk at any time. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Smells really bad. Feels dirty. Alarm going off and toilet running when we entered. Tiny, knat type bugs flying around.
Business response:
Jenny, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
initially when I arrived the premise looked beautiful, as I was searching for my room in my car a lot of suspicious activity was occurring. I did not feel safe enough to go to my room until my boyfriend arrived. As soon as we stepped outside the smell of marijuana engulfed us and that was the continuous smell all weekend. The room was clean- however the sounds of breaking bottles, yelling men, and screaming babies kept us up most of the night. Unfortunately, the stay was disrupted by the other guests.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I stepped out and the key card failed to unlock the door. I called for hours and no body is answering. I am about to loose my flight early tomorrow morning and i stuck with car rental. Meanwhile, I am SLEEPING in a rental car in the parking lot
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.