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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertised for continental breakfast in the morning and did not have it, one of the main reasons I stayed was for the breakfast included to make our leave quicker in the morning instead of stopping elsewhere for breakfast. They had coffee and granola bars. I travel a lot and this was on the bad side for hotels. I got to check in about 4:30 when check in should have been at 3 and they said a room was still unavailable, it was being cleaned. After finally getting in, the room itself was nice. No issues there, spacious, cl... read more
Business response:
Makenzie, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Also, we apologize for your suite not being ready upon your arrival. However, on a positive note, we are happy to know you liked your well-kept suite as well as our ideal location... read more
No early check-in available. Got there at check-in time and still room wasn’t available. There was no ironing board in room. No kitchen utensils or pots. Queen size bed and pillows was uncomfortable.
Business response:
Thank you for sharing your experience. We are sorry we were unable to provide you with early check-in and regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Managemen... read more
Wasn’t too good. WiFi did not work at all. Could not do any of my work.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Below average compared with other ESA. Stayed 1 night, dissapointed. Room was ok, the carpet dingy, the drapes didn't close all the way. Shower.. gross, like it was overlooked by the cleaners.
Business response:
Charles, thank you for choosing our hotel for an overnight stay. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team to make sure such incidents do not occur again. We hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Choose another location I will start by saying I’ve stayed at other properties of this chain and had pleasant experiences. This was not the case here. This was a non smoking room but stunk of cigarettes. The floor to kitchen and bathroom was grimy. There were people next to us that had a large dog that barked constantly and another room had people fighting and screaming at each other outside. We had to go to front desk to get coffee pot, pans, toaster. They should have asked if we needed these when checking in. The room had ... read more
Business response:
Steve, thank you for your recent visit and for your feedback. We're sorry that you had a poor experience. Our team strives to make sure that each guest has a pleasant stay, so we apologize that we fell short. Thank you for pointing this out, as it will help us in making improvements. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this trip. Sincerely, Hotel Management
Fraudulent charge for $265.00 We have stayed at the hotel many times, the rooms typically have a smell that they have been smoked in even though it is a non-smoking hotel. We do let the staff know but really don’t worry too much as it’s inexpensive and just a night or two get away. However this time when we checked out all the sudden we were not able to pay for incidentals with cash as we have done before, I tried using my pre-paid card which had more than enough on it to cover the 6.00 internet fee, however their system wou... read more
Staff were quite rude. One staff member needs a new shirt desperately. It's bursting at the seems. Literally. Other then poor service the room itself was okay. The pillows were lumpy.
Business response:
John, thank you for being our guest. We are sorry you found our staff to be rude. Please know we provide thorough training for all associates, and we will redouble our efforts. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.