Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Keith, thank you for being our guest. We are sorry for the unpleasant odor you experienced and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to remove the smell. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Elvira, thank you for reviewing our hotel. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We have discussed your feedback with the appropriate teams, and we're taking steps to ensure future guests do not encounter the same issues. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Daniel, thank you for being our guest. We apologize for the inconvenience you had with regard to the shuttle service. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. Please accept our sincere apologies for the odor issue you had in your room and that we missed out on explaining our kitchenware policy to you. Your feedback concerning the smell is discussed with the concerned team to do a deep cleaning of your room. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel ... read more

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Kathleen, thank you for your review. We apologize for the cleanliness issue you encountered in your room and for not meeting some of your expectations. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Edward, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management