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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay at this location Upon arrival for our 3pm checkin, we were informed that there were no clean rooms in our room type available, yet my reservation was for 3pm. Front desk clerk said she couldn't give me a time when it would be available and did I wanted to leave a number where I could be reached once one was. I'm traveling from out of town. What was I suppose to go to kill time. Been on the rode for several hours, needed to use the bathroom and was told they had no public bathroom for guest to use who had to wait ... read more
Business response:
Lauronda, we apologize for not being able to deliver a stellar stay when you visited us. What you experienced is not indicative of an exceptional guest service, and the feedback for the delay you have experienced at check-in is shared with the concerned team to ensure we are prompt with delivering a much better experience you visit us the next time. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
just kinda grody overall; no hair dryer even though I think there was supposed to be one; tile, etc., in bathroom old and seemed dirty so I didn't even shower for the day; bedding cheap/yucky.
Business response:
Thank you for taking the time to review our hotel. We apologize for the cleanliness issue you had and for not meeting some of your expectations. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts going forward. Also, know since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers, but these items are also available and complimentary at the front de... read more
NOtel At arrival we were checked in with accuracy and speed (thanks). Check-in was the best part of the entire reservation. The stench of marijuana/smoke in the open doorway was enough to issue the rating on the spot. I had a bottle of Lysol Max spray and went to work spraying the room fabrics and space from top to bottom. My travel companion mentioned the initial smell to the Housekeeper and the Front Desk. The room also had none of the cooking items listed on the website - only ice trays. No pot, pan, utensils or plates fo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Smell was distracting It is a non- smoking facility but our room must have allowed smoking at one time. We had to wash our clothes after our flight because of the carpet smell.
Business response:
Dan, we sincerely apologize for the cleanliness issues you encountered in your room and that your non-smoking room had a smoke odor. We have asked our housekeeping staff to be more diligent going forward and make sure this room receives a deep clean to remove the smell. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotel was gross The hotel had trash laying around outside, then we got to the room and there were stains in the carpet and the kitchen floor was all sticky. Really gross!!
Business response:
A well-maintained property sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
I am disgusted that the hotel and managers don't find it disgusting to still be open and running. I booked this hotel for my mother and step father for a quick trip and they ended up having to leave early due to odor, mold and other dysfunctions of the facility. My mother did explain that she was advised that the hotel had flooded MONTHS ago. This is no excuse, I will be taking this higher!
I did not like anything bed we horribly dirty, we had to get extra hours to put over the mattress cover after being switched to 3 different rooms. Then there was garbage under the beds. Just a horrible experience and was told the manager was away for a Darth the family so we had no one to report to in the entire stay
Business response:
Vonetta, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Severely subpar for cleanliness. Only good thing: shuttle service.
Business response:
Thank you for your feedback. Although we are glad you could take advantage of our shuttle service, we are sorry the level of cleanliness compromised your stay. We are reviewing this with our Housekeeping team to make sure that we deliver a superb experience every time. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.