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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Linens The linens were dirty. There was lipstick on one of the pillows and the sheets looked like they just remade and not freshly made.
Business response:
Meranda, thank you for your feedback! We're sorry that we failed to impress you with the upkeep and maintenance of your room. Rest assured, we have made a note of your feedback and have shared it with the housekeeping team so that no future guests experience this issue again. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dumpy Hotel with loud residents and smoke smelling rooms. Would not stay there again
Business response:
We are sorry for the smoke and noise issue you experienced during your stay and regret the inconvenience it caused. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
I give this hotel a thumbs down as soon as I went to check in nothing was ready check in is a 3pm I was waiting around for almost 45 because nothing was done. no rooms was clean. and then when I got to the room I had only one wash cloth for the two days I was there. from them time i got there it just wasnt a great experience
Business response:
Michal, we apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Also, please know towels are always available at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not recommended. No hair dryer in room. Their idea of breakfast was coffee in a paper cup and a granola bar or instant oatmeal in a paper cup...
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Please note, hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not worth it. The common areas were dirty and the smell of urine. There were no soap in the room to wash my hands and the room had a musty. I had to cancel the second night.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Room was not clean at all/ Sticky floor, dirty bathroom, blankets in terrible shape.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
Room smelled like smoke. Had shuttle booked in AM. No one at desk and no one showed up to take me to airport until 35 minutes late. Seconds from missing flight.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Subsequent to checking into this "hotel," we noticed the bed encasement appeared to reflect a past presence of bed bugs. Immediately, we addressed our concerns to staff, and requested a refund. The staff was inattentive and nonchalant. She denied a full refund, and provided limited information about management's identity when requested. The conditions were at best a bit better than deplorable. I will certainly address this issue with the corperate office tomorrow. As a result of the conditions, i had yo secure lodging at a s... read more
Business response:
Barbara, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Not bad accommodations.... room housecleaning could be better
Business response:
Thank you for taking the time to review your stay with us. We’re sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols in order to improve our service and facilities. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.