This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs serious updates. Likely won't stay here again.
Business response:
April, thank you for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Hotel staff terrible lied about the rooms not being ready
Business response:
Thank you for sharing this review. Please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Not the comforts of home I felt like I needed shower shoes in the room and shower. Aside from the room freezing upon my late arrival, which I called, the mat over the tub for the bathroom floor was dirty and the bedding looked dirty/slept on. If this is 3.5 stars then the half a star missing makes a huge difference, never again for this hotel. Don’t waste your money. Very small and closed in space.
Business response:
Peggy, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst experience ever!! Room had the oldest run down furniture we gave ever seen. The tub had the porcelain peeling off all over. We had to stay on second floor because hotels.com guests are second class citizens and get worst rooms
Business response:
Peter, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The hotel has roaches! A roach was in the clothing that I had laid out to put on the next day. I put on my clothes & a roach was crawling on me.
Business response:
Darria, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Nothing nice The room was not clean, the bathroom had shavings of hair and most of it was inside the toilet. Not a good experience and probably won't be back.
Business response:
Debbie, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Decent hotel for one day.. Stains on the floor. Hair in the tub. Good location and easy to get to.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Horrible Motel Avoid! This hotel was such a dissapointment. The front desk was very unprofessional before I checked in. I wish I had gotten her name that checked me in. I told the very nice and friendly driver that picked me up from the airport that I needed to get a shuttle and even asked him for his recommendation for a time. He said the shuttle started at 5 am but the 6 am shuttle would get me to the airport in plenty of time for me to get through TSA before my flight at 7:50. I told the lady who checked me in that I need... read more
Business response:
Susan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Not what it says it is The room had this overly antiseptic like smell coupled with mild. By overly I mean you could taste it. The shower looked kind of gross so we just skipped. Also while they have a shuttle it’s not consistent - so at night but not during the day. On the weekends they told us it was more frequent. We also had to wait quite a while for the shuttle and had to call them repeatedly for it to show up.
Business response:
Rita, we are sorry for the issues you had with your room and our shuttle service. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.