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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got stuck at BWI due to weather ... just needed a clean place to lay my head for 10 hours until flight was available. One of the first things the front desk does is have you sign a "non smoking" agreement placing you on notice these are not smoking rooms and you are liable for clean up costs. The first room they gave me immediately smelled like an ashtray... so I asked if there were any that did not. I was given another room farther away, also smelled. While this is not an indictment on all of their rooms I find it ironic, b... read more
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
The hotel room smelled like smoke and felt very dirty. We experienced a very long and loud night. With the way the rooms are, the outside noise was easily heard. We experienced a very noisy group of people that were not told to be quiet for over an hour. For the price I paid for the room, I will not recommend and will not be back. Very, very unhappy with our stay.
Business response:
Stephanie, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Gross do not recommend. Horrible. Showed up after 10 pm with an early morning wake up, honestly looking back I should have asked for a refund and stayed somewhere else. In the future I won’t be staying at extended stays by myself as a woman. People were smoking pot outside their rooms, and the plunger was on the ground outside my room. Turns out there must have been a toilet overflow, and the carpet was still wet past the kitchen. I was so tired just put down towels and went to sleep. Room wasn’t very clean, never thought I’... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Improve better service in all areas bad service, receptionist always in a bad mood it seems that it is hotel policy to anyone in front it seems that they work for free, for which they have such a bad attitude. For several years I have stayed at this hotel since it is one of the most, economic and it was quite flexible and clean the administration now, it does not help at all, sometimes I arrived earlier and even trying to pay early entrance they refuse , and I know that they have available openings. Finally, in the last 5 mo... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
NOT allow to put Do NOT Disturb sign on room door I would NEVER go back to this hotel. I was given an GROSS rusted can opener to use. I never felt "safe" in that environment because of "Odd" behaviors from people around property. But WORSE the 3rd day I was there, I get this - VERY UNUSAL letter that was placed on my bed from General Manager of hotel... that I can NO LONGER place their OWN - DO NOT DISTURB SIGN on the outside of my room door. This Letter also indicated that "they" (hotel staff) have a RIGHT to do room Inspec... read more
Business response:
Kristi, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Ok hotel close to airport Would not stay there again. Dead bug on carpet and live one in the bathroom. The room also had a musty smell. Overall condition of the room was very disappointing. Advertised breakfast consisted of granola bars and muffins.
Business response:
Linda, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Man... read more
Avoid this Extended Stay America We have stayed at Extended Stay America hotels at other locations. This one was NOT a good experience. The room was not clean - carpet not vacuumed, long dark hairs in the shower, coffee cup stains(?) on the bathroom vanity top, toilet seat about ready to fall off, dozens of cigarette butts on the walkway and steps just outside our room, smell of smoking in the room. Reported these concerns to the desk clerk at check out. Her reply was "sorry about that".
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
I would never recommend anyone to stay here. I have stayed here twice and had the worst service.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
HORRIBLE hotell This is the worst hotel ever. I booked my reservation online, and I had to wait in the cold for a front desk person to come and let me in the office to check me in. The sheets were dirty, the room smell like inscents, and the floor waa filthy. I wouldn't book this hotel even if it waa free. They have a 19" t.v. and the bathroom us HORRIBLE
Business response:
Richard, thank you for being our guest and sharing your feedback online. We apologize for your less than stellar stay. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.