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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
RUNNNNN Dirty hotel! Don’t stay, Don’t check in! RUNNNNNNN! Drug addicts all over the place! You have to take your dirty towels to the lobby so they can count how many dirty towels you are returning to get clean towels! The room was so dirty even after I cleaned and wiped everything down!!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The restroom wreaked of urine. The freezer motor sounded like a UFO which intermittently kicked on throughout the night. People congregated outside the room until 1am which I assume is normal for extended hotels such as these, but inconvenient for a business trip.
Business response:
Thank you for staying at our hotel. Although you liked our convenient location, we are sorry for the inconvenience you experienced during your stay. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Not as represented Extremely disappointed with shuttle service limited hours. Had they been posted on the site I would never had booked. With no service from 10 am to 5 pm; what happens to people during that arrival or departure time. Next you can't claim you have breakfast if all you have are breakfast bars, cold packaged muffins and instant oatmeal. Nothing like our other booking experience at all. I'll pass next time.
Business response:
Donald, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not good Extremely disappointed with shuttle service limited hours. Had they been posted on the site I would never had booked. With no service from 10 am to 5 pm; what happens to people during that arrival or departure time. Next you can't claim you have breakfast if all you have are breakfast bars, cold packaged muffins and instant oatmeal. Nothing like our other booking experience at all. I'll pass next time.
Business response:
Donald, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Just ok for the price Place was ok but they should take down the part where it says it offers free breakfast as that is slightly deceptive. While if your lucky enough for the office to be open the only thing they really consider breakfast is some oatmeal or granola and a cup of coffee.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Nice Hotel, pleasant staff. I was not Impressed with the room house keeping service. The Room must just had construction work done, because there was drywall dust on the closet curtain and all over the bathroom floor and baseboards. Also around the TV stand. I felt this was very unexcitable for a nice Hotel that I have used on many trips.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Smoke smell, so they have not remodeled since smoking used to be allowed. It’s old, that sums it all up. Flyer on table, “we offer plates/cups” no the cupboards were bare, this is the norm not the exception. Place barely hanging on.
Business response:
We apologize for the odor issue you encountered while being here and regret falling short of your expectations for a perfect stay. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving u... read more
Not happy Checkin was slow, place was busy with ringing phone, one person at desk at 11pm. Our Room door was difficult to open, carpet had red stains on it. The room smelled of old musty odor. Hit us as soon as we walked in. It was 11:20 pm we were way too tired to ask for another room. Also feared it may have been the same or similar condition. The sheets and linen did appear to be clean but honestly would not return. The odor and stains were too much for us.
Business response:
Diane, thank you for being our guest. We sincerely apologize for the problem you encountered at the time of check-in and the housekeeping issue you had in your room. Your feedback will be used as a training tool to improve our service levels going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Shame Toilet was leaking. The lady didn't want to come let me in to get my key card. I been driving for 7 hrs straight and working . Then that bad service.
Business response:
Joe, we are sorry for the difficulties experienced in your room as well as at our front desk and for the behavior of our employee. We have shared your remarks with our respective teams in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.