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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointment We had requested a non-smoking room. The room had cigarette burn marks on both the kitchenette and bathroom counters. The hallway reaked with cigarette smoke. The door to hallway was warped allowing smoke from the hallway to enter our room. The bathroom fan did not work. There were dirty towels left in the bathroom. When I took the towels down and explained what had happened the desk clerk seemed indifferent to what had happened. We were unable to get extra pillows. When I went to wipe up some spilled water fr... read more
Business response:
We are so glad you stayed with us. We apologize for the service and cleanliness issues you encountered during your stay. We are working with our housekeeping team to see where we failed and to ensure that it does not happen again. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence here. However, we realize that even one time is too many, and we sincerely hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, H... read more
The staff were great. There were many smokers who went outside to smoke but, there were no ash cans of any sort and so everyone threw their buts on the ground. Me included. No hair dryer in room. I don't think a once a week room service is sufficient. I will probably use a Hotel with all amenities on my next trip.
Business response:
Thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Hairdryers are available at the front desk anytime and complimentary. We value your feedback as it will help us improve our service and facilities moving forward. We hope you will choose to stay with us agai... read more
Mattress had stains, people were loitering at all entrances, did not feel safe, garbage in hall area.....save your money spend a little more and be safe
Business response:
Thank you for your review of our hotel. We are so sorry your stay with us was disappointing. We sincerely apologize for the cleanliness issues you experienced, and even more so that we didn't respond right away in order to correct the problems. We have already shared your feedback with our housekeeping teams to help us improve our procedures so this doesn't happen again. We thank you for your sincere feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management
Won’t go back They had stink bugs in the room plus 3 lights no bulbs not enough coffee in morning.
Business response:
Alice, thank you for your review. We apologize for the inconvenience you had due to the bugs and the maintenance issue you encountered in your room. Please be assured that we have asked our pest control provider to service our hotel immediately. We have discussed your feedback with the responsible team to fix the problem you mentioned. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
I was given 2 double beds when my reservation was for 1 queen bed. Once in the room, we noticed ants on the cabinets , in the bathroom and ant traps on the counters.
Business response:
Thank you for your review. We apologize for not being able to accommodate you in the room of your choice and for the inconvenience you had due to the ants in your room. Please be assured that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in the future. We have asked our pest control provider to service your room immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The room was large but not very clean. The breakfast consisted of granola bars and prepackaged muffins. Glad we only had to spend one night.
Business response:
Thank you for your overnight stay at our hotel. We are sorry we missed meeting your expectations in your room and that you were not happy with our grab-and-go breakfast choices. Please know we have shared your feedback with the concerned team, and we have taken corrective action so this does not happen again. We value you being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
I didn’t like anything about this place, I regret my stayed at this place, if it was the last hotel in the whole worl I won’t go there !!!
Business response:
We were disappointed to read we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.