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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Posted a sign stating water would be off between 9 a.m. and 4 p.m. for repairs. The place reeked of cigarette smoke in the hallways. It appeared to have mostly male guests which made my daughter uncomfortable in the corridors by herself. Sketchy place!
Business response:
Ken, thank you for being our guest. We are sorry for the odor issue you experienced and that your daughter felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Also, we have asked our housekeeping team to deep clean the hallway to remove the smoke smell. Please accept our apologies, and we hope you will give us another chance to provi... read more
This location has missing items found someone’s hair all over the sheets which was meant for me to use. Cleanings can be better shampoo the rooms are needed dogs are allowed.
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Unhappy Guests We check in, get settled, my wife goes to the refrigerator and there’s a roach. So i immediately go downstairs and tell them about it. They put us in another room. Mind you i paid for a smoking room because I smoke but they were booked so we had to get a regular room. That made me even more mad. So we get to the second room...get settled, had a comfortable sleep. Wake up the next morning and there a roach in the tub. At this point I’m livid and the front desk lady had the nerve to say “oh son customer bring ro... read more
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. We are sorry for the housekeeping issues you encountered during your visit, and that we didn't promptly respond to correct them. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Housekeeper and steps are being taken to ensure this does not happen again. We understand the frustration and truly hope you will consi... read more
It was horrible the room wasn’t cleaned it smelled like cigarettes the lobby and all through the hotel had big blow fans because the sprinklers bust
Business response:
Markeisha, it was disheartening to see your stay was not live up to our usual standards, and we genuinely apologize for that. We have no excuses to offer, but please be assured that we are taking immediate steps to avoid such problems in the future. We hope you will give us another chance to provide you with exceptional service and to regain your confidence. Sincerely, Hotel Management
No self decency! Not prepared for emergnecies Had a fire was forced to stay outside several hours before shuffling us to another property without letting us get any of our stuff from room. Had to get in a shuttle with wet shoes on and then get back to hotel next day with damaged food from electricity being off and I asked for a comp stay since I have to rebuy all my food and they told me that i should eat it if I’m hungry. Like they would eat meat that sat with no electric and exposed to the floor a fire was on
Business response:
Dear Laura, thank you for sharing your experience. We take the safety of our guests very seriously and we are so very sorry for the unfortunate events that transpired during your visit. We are also sorry our team has failed to properly address your concerns in regards to the loss of food from the circumstances. The electricity was only off for a few units and only for 2 hours, however, we did compensate you with a full refund of your stay due to the many inconveniences you endured. We hope this show of good faith will bring ... read more
While staying here a fire broke out on the third floor (from someone who doesn't know how to cook) which caused flooding from the overhead sprinklers. Occupants were outside in the cold for more than an hour and staff did not disclose what was going on until fire trucks/ambulance had left. Everyone who was staying was hurried to pack and leave asap. Although, they did provide transportation to their "sister hotel" for the one's who opted to stay within that hotel chain. As for me, I wanted a refund, which seemed like a big p... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.