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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean. The floors had not been cleaned, the bathroom was not cleaned and also the refrigerater still had food particules all over the inside.
Business response:
Shantel, thank you for being choosing us for your stay. We are truly sorry as your room was not in a spotless condition as it should have been and apologize for the cleanliness issue you experienced. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Check in was very long, person doing check in was on the phone talking about personal business and also answered her personal cell while talking about my payment options and card and ID info! Very unprofessional! Took the shower 30minutes to get hot but the coffee was ok tasting! I can not stay there again. Asked for discount for these problems was bluntly ignored!
Business response:
Thank you for your stay and comments. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Disgusting dirty hotel and it smells very bad. Room nasty hair left in shower and bed comforter was dirty. Just a very nasty hotel
Business response:
Chris, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
The room I reserved was not available upon my arrival and I was given a "smoking" room which was disgustingly filthy. Ashes everywhere, dust and grime on the chairs and tables. Refrigerator interior and exterior was dirty. there was vomit on the decor. I didn't even bother looking at the restroom.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments so that this does not happen again. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
No extra pillows at front desk and room smells like a smoking room. I asked for non-smoking.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
I know that this hotel only offers to clean room once a week, but this room room was too smelly and dirty. We have to clean our own room as soon as we got there. They are supposed to at least to clean and deodorize the room before the guest get there, kitchen utensils where dirty, bed linen burnt, the mattress had blood stains, carpet very dirty, the bathroom dirty. We had to buy our own cleaners. When we complaint with the front desk attendance, she try to help te best she could, but she was the only one for the whole hotel... read more
Someone set kitchenette on fire and noone told us what was going on. Had my family there
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,953 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.