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Extended Stay America - Baltimore - Glen Burnie

3.3
  • Hotels
  • Glen Burnie, MD

About this business

HospitalityHotels

Location details

104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.31,938 reviews
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Anonymous's profile image
Anonymous 
6 years ago

The toilet backed up the fridge was loud the remote was dirty. 

Business response:

Thank you for choosing us! We are disappointed to know you had issues with the issue in your room. Our goal is to always provide a comfortable experience and we apologize that we fell short. Thank you again for being our guest and for your patience. We hope to see you again soon. Sincerely, Hotel Management 

Kevin's profile image
6 years ago

The smell of weed was wafting through the hallways. Floors were filthy. Complimentary breakfast was watery coffee and packaged snacks. No ice maker available. Seedy sports bar across the street. Dumping ground for people down on their luck. 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Lynn's profile image
7 years ago

Smoke infested and dirty Requested a non-smoking room and the only thing they had available was smoking. There was food left in the refrigerator in our room. Sheets were never changed from the previous guest. Dirt was in between the sheets. Had to leave the windows open all night. The manager was very polite and moved us to another room. Still bad with the odor but she went out of her way to accommodate us. 

Business response:

Lynn, thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. ​ Sincerely, Hotel Management 

Amily's profile image
7 years ago

Roaches! Very disappointed. The place was filthy. We would not have stayed but we had no choice. We didn't even feel clean after showering. Wish we had our money back and driven home to Easton Md. 

Business response:

Amily, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding the cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Karen's profile image
7 years ago

Run down and dirty. No staff anywhere. Front desk downs laundry while checking you in 

Business response:

Karen, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback for the cleanliness issue and poor service you received from our associates has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Anonymous's profile image
Anonymous 
7 years ago

Disappointing Room was dirty (bathroom not cleaned properly). Slime on refrigerator door and handle. I was charged by the hotel on check-in even though I prepaid through hotels.com. Weekend front desk staff are unable to rectify this. The claim of 'free wifi' is deceptive since the free service is so slow as to be nearly useless. Paid wifi (about $18 for a week) is unreliable as well. No real lobby area. No fitness center. Breakfast minimal. 

Business response:

Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more

J's profile image
7 years ago

Our room smelt like wet dog. For what the price is, you would expect a room that is better maintained, the linens wete old and shaby, tne pilliws were unfomortable and small. Overall, i don't think I'll be staying here again in the future. 

Business response:

We are truly sorry for the issues you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the concerned team to see where we can make improvements. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Raymond's profile image
Raymond 
7 years ago

Business response:

Raymond, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Anonymous's profile image
Anonymous 
7 years ago

The Name Says it All This lodging is intended for the laborer clientele who typically rent by the week or the month. Smoking is allowed in the facility and was noticeable in our non-smoking room. The room included a kitchenette but there was no ice machine for the overnight guests. Decor is dark and hard to eval cleanliness. We discovered someone else's t shirt behind the credenza. The desk personnel seem to have to do it all and were in the back room often when needed. Breakfast is a grab and go meal. They provided a cellop... read more

Business response:

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management 

Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie

How is Extended Stay America - Baltimore - Glen Burnie rated?

Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,938 reviews. 

When is Extended Stay America - Baltimore - Glen Burnie open?

Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.