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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all, they lost my reservation. While I was sitting in the lobby waiting for the dipshit behind the counter to find my reservation, people were walking through the halls at like 10:30pm playing music and videos on their phones without headsets. The desk guy didn’t know English which didn’t help when a lady came up and asked for dish soap and he handed her a pan. I’m glad Expedia rebooked me into another hotel. I’m basically judging a book by the cover, but I wouldn’t recommend staying here!!!
Business response:
Edward, thank you for evaluating your stay with us. We regret the predicament with your reservation and apologize for the inconvenience you experienced. We want to let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Very strong odor in the corridor. Same odor in my room. When I sent to check out, they couldn’t give me my receipt, said that WI-FIb was down. I contacted them that evening. They sent me an email, when I got it they charged me $250 for smoking. I am not a smoker. I called them and they said someone walked by the room and smelled smoke. To make a long story short they took the charge off.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Worst hotel experience Staff was very rude and my friend and I were just ready to leave the whole time. So many issues happened and I will not stay at an extended stay again.
Business response:
Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We would like to apologize on behalf of our staff and will personally look into this matter. We hope you and your friend will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Never again in this lofeo Let us start with check-in process. Arrived after 11 pm, the system was a bit glitchy and the employee had to submit contact information twice. When it came time to pay, I swiped card, on my end (bank) the transaction was successful. However, the front desk person stated it did not and I had to swipe again. Basically I had two golds of $467.00 on my debit card. Secondly left my room and came back and saw these bugs in my room. Went downstairs to inform employees, it took the maintenance person more ... read more
Business response:
We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We assure you that we have taken note of your concerns and have shared them with our team for quick action. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
nothing
Business response:
William, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There was absolutely nothing good to say about this hotel. It was beyond dirty, furniture was beat up, drawers broken, carpet was wet, TV didn't work. 0/10
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I was turned away at 1am for a late check in. I was told to call an 800# for concerns. I'm driving around at 1 am tryin to find a place to rest.
The hotel had an awful foul smell… I had to change rooms several times due to the filthy stinky room… I will never ever stay there again
Business response:
Pemela, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we apologize that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for sharing your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.