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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lady at front desk was very nice but very hard to understand. Rate was different than originally told. No coffee for guests in the morning. Outside trash cans were overflowing. Pet cleaning fee of $50 was charged daily even though they only cleaned once, after we left.
Business response:
Thank you for your review. Please accept our apologies for not providing you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
When I went to the hotel and checked in to the room I notice a big hole in the wall and when I went to let someone know about it it was no one there to tell. The stay was terrible and I won’t return.
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not beingresponsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service.We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future.We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, Hotel Man... read more
I didn’t like the cockroaches
Business response:
Thank you for sharing your review. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a... read more
Diappointing overall Hotel was very clean but the price was high including pet fees for what we got...no breakfast or coffee even a bag and go breakfast etc....overall not worth the money for the amenities provided...even with COVID other places are still finding ways to give guests amenities
Business response:
Thank you for the feedback. We regret any misunderstanding regarding the amenities available at our property due to the current circumstances. We appreciate your patience during these unprecedented times. We hope you will consider giving us another chance in the future to provide you with the perfect stay you deserve. Sincerely, Hotel Management
The only part i enjoyed about the stay was when i checked in. There was a lovely gentlemen who helped me out named Agha. He should be praised for his warmth and excellent customer service. Everyone else made me feel like i was unconvincing them if i asked for a question. I received a flower delivery and they sat there for two days before i received them because they didnt tell me.
Business response:
Stephanie, thank you for being our guest. We offer our sincere apologies for the unprofessional service you received from our associates except for Agha at check-in. We will discuss your comments with our team to deliver excellent hospitality. We are sorry for the inconvenience caused and hope you will reconsider staying with us. Sincerely, Hotel Management
Cheap & it shows The price is a good indication of how bad this place is. We had to move to a different room immediately because of cleanliness. We overheard 2 other guests with the same issue. They are understaffed & it shows. Stay here only if you’re desperate.
Business response:
Michael, thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I stay in room 334. I’ll start with the okay, the beds were comfy, the kitchen area was a different spin on my hotel experience. Everything was dated and beginning to turn yellow. The carpet had stains on them. The worst part was the bathroom, the shower liner (floor of the shower) was cracked from front to back. Unsafe for anybody but especially my small children. I didn’t allow them to shower from fear of them cutting their foot. There was fake eyelashes found hanging from the vanity and there was a musty smell in the bath... read more
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have as been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you and your family will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.