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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was given a room that was already being utilized and when i opened the door with my key card we both were in complete shock
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We value your feedback and hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Room was outdated a nice young man checked us in on Friday night and Saturday they had us as a no-show turned our keys off to get in our room they try double charges .people try to get in our room while we were sleeping
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the issues you experienced regarding service from our associates and that you were not happy with the overall condition of your room. Definitely, there is room for improvement, and so your feedback has been discussed with the appropriate individuals as we plan to take necessary corrective actions to improve our future guests’ experiences. We hope you consider staying with us again so we can provide you with an improved experience. Sincerely, Hotel Ma... read more
The staff at the front was extremely friendly and efficient but the hotel and rooms reeked of chinese food and stale beer. The rug was filthy. There werent enough towels and the room was never cleaned between the first and second night stay. I told the person at the feont desk that it never got cleaned and he said he would have it done, but it never happened. Then he didnt have anything but rugs to give us for clean "towels ". He said he would bring them up after they came out of the dryer, but he never showed. The breakfast... read more
Business response:
Thank you for being our guest. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred. Please accept our apologies for the housekeeping issues and regret the inconvenience it caused. Your feedback is discussed with the appropriate team, and plans for the remedial action are formulated to ensure our future guests don’t experience the same. We would also like to apologize for our team not being diligent in getting you the things you had requested. Your concerns are sh... read more
Okay but will not return! I booked for a king size bed & when I arrived they were sold out and so I was given a queen size double beds. There was hair in the other bed and I didn’t feel like complaining because it was my alone time. Just slept in the other bed. The free breakfast was ok if you like coffee, granola bars, oatmeal packs, and small muffins. Nothing to watch on the Television due to limited channels. The bed was not comfortable at all. Check out was not that great. It just felt like they were just there to work.
Business response:
Thank for choosing to stay with us. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback as it can help to improve our service. We apologize for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We would appreciate you givi... read more
It appeared to be a low income housing facility. The smell of people cooking fill meals could be smelled in room.
Business response:
Jillian, we apologize for the smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
BUILDING AND ROOM SMELLED HEAVILY OF CIGARETTE SMOKE, SO UNBEARABLE COULDN'T SLEEP!! WILL NOT BE RETURNING!!
Business response:
Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
It was listed online that there would be breakfast. Coffee and a prepackaged muffin is NOT breakfast, at least not what was intimated online. No maid service for the rooms unless your stay is slated for 7 days or more. So be prepared to ask for more toilet paper and towels if you are staying less time than that. As for staff, i barely saw anyone....so I couldn't comment on their service, other than to say it was nonexistent. Very disappointed with this hotel. There are too many other options around this area who provide bett... read more
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to our housekeeping policy. Kindly note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope y... read more
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.