Extended Stay America - Baltimore - Timonium

Anonymous 

on Expedia

7 years ago

Shower was anything but refreshing Reached out for a towel after taking a shower and out popped a roach. I guess first sign of things going bad was the hair in the sink and shower. 

Anonymous 

on Expedia

7 years ago

Barebones and kind of scary. I walked in, saw the room, and asked for my money back. The room was dirty and depressing. I didn't feel safe or comfortable there. At least they gave me a full refund without any trouble. 

James 

on Expedia

7 years ago

When we checked in the clerk was rude. We checked in that evening. I had surgery that day my take my wallet and her information in to get the room she had all the information and he won't give her the room I had to out of the car in pain to register which make very upset I needed to go straight to the room very disappointed. Clerk Jim 

Anonymous 

on Expedia

7 years ago

Billy at the front desk needs customer service training 

MJ 

on Expedia

7 years ago

The trouble started when I arrived after booking a queen bed, but they said they only had 2 double beds available. They tried to charge me MORE even though I already booked with expedia, my account was charged, and confirmed. There was no continental breakfast. The staff would put out a couple bags of mini muffins and other guests would RUN (I kid you not) to grab them all. Two men with BLOOD all over their clothes entered the elevator while I was leaving...which was just creepy. I will never, ever use another Extended Stay ... read more

Margaret 

on Expedia

7 years ago

They canceled my reservation without notice I got in late and I had booked my hotel at midnight and they went ahead and canceled my reservation without notifying me. I had a really long day because my flight was also canceled and come to find out that my hotel got canceled and all I wanted to do was scream because I was having a bad day Due to having my flights changed due to bad weather. I wish hotels had policies to call the customer to find out if they still need their reservation. 

Finley 

on Expedia

7 years ago

Disappointed We stayed 3 nights and were unaware there is no room cleaning, towel changing under 7 nights. Towels were insufficient after 1 shower and had to ask for dry towels. Pillows and mattress were hard and lumpy. Had to ask for extra pillows. Only 1 mini shampoo and 2 mini soaps for 4 days. No trash can in bathroom and single can in room was full after 2 days. “Breakfast” consisted of ok coffee, warm water for tea or instant oatmeal, mini muffins and granola bars. No juice, milk or real breakfast food. Overpriced vend... read more

Anonymous 

on Expedia

7 years ago

Extended "STAY AWAY" Upon checking in, the front desk clerk said the breakfast in the morning is behind me at a table and it's nothing impressive. What the hell kind of greeting is that? I spent 3 days there and not 1 day was there any housekeeping. The room given to me was next to the stairs. I heard everyone going in and out. There are no curtains for any windows other than the sunshades, so you can't open the blinds without everyone seeing you. Only 1 lamp out of 3 worked in the room. So it was near total darkness without... read more

Anonymous 

on Expedia

7 years ago

Stay away Staff is not friendly. Bed is hard as a rock. Check out is 11 and they try to clean the room at 1000. If u stay more then 1 night, they don't give u fresh towels for the 2nd night unless u ask.