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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Assigned first room - found it to not have been cleaned by staff. Asked for and assigned second room - same situation. Asked for my money back.
Business response:
It was disappointing to know about your experience. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback about the condition of your rooms and their overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
what good is a kitchen if the stove doesnt work i bought a box af mac and cheese and the stove didnt work so i couldnt make my dinner
Business response:
David, thank you for being our guest. We are sorry for the issue you faced due to the stove and regret the inconvenience it caused. We have alerted our maintenance team about it, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room needed attention and there were short of staff
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team, and we're working with them to make sure future guests do not encounter the same problem. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I've stayed at this property serval times and it has not been a good experience each time. The rooms are not clean I had to tell the front desk one time to come and change our sheets. Another time there were no washcloths in the bathroom, and another time no toilet paper. I was at this property over the weekend and the carpet on the 2nd floor smelled so dad. I honestly feel that I need to be reimbursed my money. I have also contacted the management of the Extended Stay America about this matter. This location needs to be shu... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and the inconvenience you had due to it. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Not a hotel...more of a residence ....will never stay here again
Business response:
Victor, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
They did not let me check in. I heard a racist comment towards my wife
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bathtub had hair in it! Bedside table had something sticky on it.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Nothing everything was bad. When I went in my room it was too small and toilet was leaking. No shampoos no location
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room when you were here and the inconvenience it caused to you. Your feedback for the issue in your room is shared with the maintenance team to review and action. Kindly note, toiletries, and other articles are available at front desk and are complementary. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.