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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hurricane weary Room was not as clean,microwave dirty, tub and faucets need extra attention.Stale odor and refrigerator door has rust spots .All these problems tells me this room was not sanitized .I travel with disinfectant and cleaner, so I was able to clean and disinfect the things that I and my family would come in contac.Very disappointing.Carpet was funky,smelly.
Business response:
Evelyn, thank you for your feedback. We apologize for the cleanliness issues you encountered in your suite and regret the disappointment it caused. Your comments have been discussed with our team to make sure we are consistent with our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Do Better The tubs should never have a ring around them also the sheets had 2 different types of hair on them..this hotel is in a great location but the rooms look very cheap and outdated
Business response:
Elizabeth, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. On a positive note, we are happy to know you liked our ideal location. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Keonta, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
We picked this hotel to have a fridge and kitchenette. The fridge is broken, there are no kitchen utensils, and they are allowing everyone to smoke weed even though the hotel is advertised as a non smoking hotel. On top of that the room key has stopped working three times.
Business response:
Thank you for sharing your feedback. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, your comments regarding the refrigerator and keycards have been shared with the maintenance team. We value all your comments and hope you will consider staying with us the next time you visit this area. Sincerely, Hotel Management
Very Poor Housekeeping...No Do Not Disturb Sign. No Coffee Maker In The Room. Zero Basis Amenities. Guest With Pets Should Have Own Floor. A Dog Barked In My Hall For The Entire Morning..The Hotel Claims Smoke Free But The Whole Floor Reeked Of Marijuana. The Only Good Thing Was The Hot Water...But That Was Tarnished Because Of Stained Tubs.
Business response:
Gabriel, please accept our sincere apologies for the disappointing stay you had, and we regret the smoke smell you encountered. We have shared your comments with the housekeeping team to be more diligent going forward so this is not repeated in the future. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
They had no dishes. They had roaches. The beds were lopsided. Stains in the carpet. The toilet was loose. There was hair in the tub from someone shaving. Just nasty and service wasn’t very friendly checking in either. I got my money back for remaining days because I refused to stay another night!
Business response:
Cretia, we are sorry for the disappointing stay you had and regret the issues you had in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. Moreover, we apologize you did not have a positive experience with our associates. Your comments have been discussed with the appropriate team to make sure this is not repeated in the future. We hope you will reconsider staying with us again the next time you are... read more
The check in was good. Get to the room and it smells like fresh paint, so I called the front desk to tell them and to get switched to another room it took damn near an hour. Never again.
Business response:
Thank you for being our guest. We are sorry for the paint smell you experienced in your suite and that we were unable to resolve it promptly. Your feedback has been shared with our team to ensure we are consistent with our service delivery. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Don't stay here. Bug infested & dirty I booked ahead of time, arrived late at night and the room wasn't ready. The first room was on the first floor. Walked in and there were no towels and no toilet paper. The room itself had wall paper peeling and the dresser drawers had roaches in them. I requested a new room which the front desk lady was extremely nice about it. The second room was on the third floor and had what looked like a wasp or bee on the floor and knates flying around. The third room was on the fourth floor and sh... read more
Business response:
Laura, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.